Tekira Procaccini
Davie,FL
Summary
Dedicated customer profession with over 10 years of experience delivering high-quality support in hospitality, travel, and family-focused environments. Proven ability to communicate effectively, resolve, complex issues, and create positive customer experiences from first contact through resolution. Known for professionalism, adaptability, and maintaining composure in fast-paced settings. Passionate about service excellence, and building lasting client relationships based on trust and care.
Overview
2026
2026
years of professional experience
Work History
Household Manager/ Homemaker
The Procaccini Family
2021 - 06.2025
- Managed daily household operations, ensuring efficient scheduling and resource allocation.
- Coordinated family activities and events, optimizing logistics for seamless execution.
- Oversaw maintenance and repair tasks, enhancing home safety and functionality.
- Developed systems for inventory management, streamlining household supplies procurement.
Concierge Sales & Lead Customer Service Rep.
ALIV
01.2019 - 02.2021
- Delivered exceptional customer service via phone, email, and in-person interactions.
- Supported VIP clients and resolved complex service concerns efficiently and professionally.
- Assisted with sales initiatives through personalized service recommendations.
- Monitored service quality and supported team members to maintain a positive service culture.
- Analyzed customer feedback to improve satisfaction, retention, and service efficiency.
- Maintained accuracy and composure while handling multiple tasks in a high-volume environment.
Early Childhood Educator
Dominion Technical School
08.2013 - 08.2018
- Fostered a supportive environment that promoted social and emotional development among students.
- Collaborated with families to support children's learning and address individual needs.
- Mentored junior educators, providing guidance on classroom management techniques.
- Led workshops on early childhood education best practices for staff professional development.
Booking & Guest Services Specialist
Uneexso Dolphin Experience
01.2006 - 05.2011
- Coordinated and streamlined reservation processes, ticketing, and itinerary changes for guests.
- Managed payment transactions with precision to ensure compliance with cash-handling standards.
- Resolved guest complaints diplomatically to ensure satisfaction and protect company reputation.
- Built rapport with returning guests to encourage loyalty and repeat business.
- Collaborated with team members across departments to enhance the overall guest experience.
Education
Bachelor of Arts - Education
Terreve College
Grand Bahama, Bahamas05-2017
Skills
- Customer Service & Guest Relations
- Conflict Resolution & Problem solving
- Reservations & Travel Coordination
- Sales Support & Client Retention
- Team Leadership & Staff Training
- Time Management & Multitasking
Languages
English
Native or Bilingual
Interests
Community Involvement Mentorship Travel Outdoor Recreation Culinary Arts Health & Wellness
Timeline
Concierge Sales & Lead Customer Service Rep.
ALIV
01.2019 - 02.2021
Early Childhood Educator
Dominion Technical School
08.2013 - 08.2018
Booking & Guest Services Specialist
Uneexso Dolphin Experience
01.2006 - 05.2011
Household Manager/ Homemaker
The Procaccini Family
2021 - 06.2025
Bachelor of Arts - Education
Terreve College