Tekisha Campbell

Dental Front Desk/Office Manager with some Dental Assistant responsibilities.

Front Desk Duties:

• Enhanced patient experience by providing a welcoming and efficient front desk service.
• Proficient with Dentrix, Dexis, and Microsoft.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, , and maintaining strict confidentiality of all records.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Explained treatment procedures and instructed patients on home care guidelines.
• Documented patient dental health information, medical history.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.

Office Manager Duties:

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Oversee facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Dental Assistant Duties:

• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists’ evaluations.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

• Developed custom scripts for automating repetitive tasks, improving productivity and accuracy in storage management processes.
• Reduced downtime for clients by troubleshooting and resolving storage-related issues promptly.
• Accomplished multiple tasks within established timeframes.
• Managed accounts receivable and payable functions, ensuring timely payments and collections.
• Enhanced store sales by effectively merchandising and creating visually appealing displays.
• Implemented rental asset processes and cleanliness standards.
• Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
• Resolved customer disputes to maintain positive relationships and increase customer base.
• Enhanced property curb appeal through consistent attention to landscaping and common area upkeep.

• Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
• Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
• Learned semi-skilled and advanced work by shadowing experienced workers.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Carefully interviewed, selected, trained, and supervised staff.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
• Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
• Utilized GPS systems effectively for accurate routing and delivery time estimates.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

• Operated with safety and skill to avoid accidents and delays.
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Counted money in drawers at beginning and end of each shift.
• Answered product questions using knowledge of sales and store promotions.

• Worked with children of varying age, interest, skill, and developmental levels.
• Led groups of children safely through variety of camp activities.
• Supported children by actively listening and offering encouragement.
• Organized and guided group activities by leading, coaching, and participating with campers.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.