Tekiya Minnieweather
Sterlington,LA
Summary
Dedicated professional with 8 years of experience in customer service roles, including remote positions. Skilled in managing high-volume inbound inquiries, resolving issues to enhance customer satisfaction, and maintaining up-to-date product knowledge. Seeking to leverage expertise as a Customer Service Representative.
Overview
7
7
years of professional experience
Work History
Tricare Customer Service Representative
Eight Eleven agaroup
Remote, Hybrid
08.2024 - Current
- Worked with the Federal Government.
- Worked with veterans and their families to ensure coverage.
- Double checked and set appointments for Dr. Visits for retired and active duty service members.
- Streamline Tricare customer inquiries, enhancing satisfaction rates. Resolve complex issues efficiently, reducing escalation frequency, and improving overall service quality.
- Federal Database
- Meticulously manage Tricare customer accounts, ensuring accuracy in all interactions. Maintain detailed records, follow up diligently, and adhere to compliance standards.
- Talked to different people with different disabilities
- Medical Coding
- Spoke to Providers and Beneficiaries
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Rep
AT&T
06.2022 - 07.2024
- Enhanced member engagement and satisfaction by providing high-quality customer service, efficiently scheduling in-home assessments, and ensuring adherence to confidentiality and HIPAA regulations
- Remote
Call Center Agent
07.2019 - 07.2021
- As a Call, Center Agent at Lumen, I efficiently managed a high volume of inbound customer inquiries, providing timely and accurate information regarding products, services, and account details
- I demonstrated exceptional problem-solving skills by addressing and resolving customer issues, ensuring a high level of satisfaction
- With a strong focus on quality service, I consistently met and exceeded performance metrics and contributed to team goals
- My adept use of call center technology allowed for effective communication and record-keeping
- Additionally, I participated in ongoing training to stay current with company policies and industry developments, which enabled me to offer up-to-date solutions and support to customers
- My role required excellent interpersonal skills to build rapport with diverse clientele, fostering trust and loyalty to the Lumen brand
- Remote
Customer Service Rep
Monroe, LA
07.2017 - 02.2019
- Resolved customer inquiries and issues efficiently, driving satisfaction and retention through tailored solutions and attentive service
- Maintained thorough understanding of company products and services to provide informed support and advice to customers
- Managed accurate data entry for customer information, contributing to the integrity and reliability of the customer database
Education
High School Diploma -
Bastrop High School
05.2017
Skills
- Problem Solving Technical Problems
- Active Listening Positive Attitude
- Resourcefulness Patience Adaptability Empathy Communication Tenacity
- Problem Solving Team Player
- Emotionally Intelligent
- Remote Working Experience Work From Home Experience
- Proficient in PC Operation and Navigation Strong Listening Skills
- Excellent Oral and Written Communication Ability to Work Independently Ability to Work in Fast Pace Environments customer service kind personality
- Effective Communication
- Problem Solving
- Active Listening
- Adaptability
- Customer Relationship Management (CRM) Software Empathy Data Entry advanced with Microsoft
- Regulations knowledge
- Claims Processing
- Human Resources
- Medical software
- Analytical Skills
- Team Collaboration
- Multitasking
- Strong Organization
- Computer Skills
- MS Office
coach
- mental Health coach
Timeline
Tricare Customer Service Representative
Eight Eleven agaroup
08.2024 - Current
Customer Service Rep
AT&T
06.2022 - 07.2024
Call Center Agent
07.2019 - 07.2021
Customer Service Rep
07.2017 - 02.2019
High School Diploma -
Bastrop High School
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