Tekiyama Napier
San Antonio,TX
Summary
Having experience with navigating healthcare systems and enhancing patient satisfaction. With tenure skills in registration, admissions, problem-solving ,Leveraging, and empathetic approach. Pleasure of improving patient experiences with good work ethics. Also, demonstrating a strong ability to remain calm and effective under pressure.
Overview
2025
2025
years of professional experience
Work History
Patient Access
UT Health Science Center
01.2023 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Provided excellent customer service to patients and medical staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Increased patient satisfaction by promptly addressing inquiries and concerns related to appointments, billing, and insurance coverage.
- Used Epic to schedule appointments.
- Managed approximately 60 plus incoming calls
Patient Access Representative
Northeast Baptist Hospital
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Used Thera to schedule appointments. And Leading Reach (Referrals)
Patient Service Representative
FastMed
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
Direct Support Professional
Texas Health and Human Services
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Patient ratio with staff 2:8
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
High School Diploma -
Avondale High School
Auburn Hills, MISkills
Appointment Scheduling
Registration and Admissions
Healthcare systems navigation
Problem-Solving
Answering telephone and written Inquiries related to enrollment
Income verification
Relationship Building
Caring and Empathetic
Calm and Effective Under Pressure
Punctual and Hardworking
Multi-Line Telephone Systems
Patient interviewing
Administrative and Office Support
Patient Intake
Timeline
Patient Access
UT Health Science Center
01.2023 - Current
Patient Access Representative
Northeast Baptist Hospital
Patient Service Representative
FastMed
Direct Support Professional
Texas Health and Human Services
High School Diploma -
Avondale High School
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