Tekoa Shepherd

• Monitored team operations and workflow during busy periods, making adjustments to improve pace
• Supervised teams and individuals, giving feedback on performance and setting goals for improvement
• Coached new employees struggling with specific tasks
• Resolved conflicts between team members professionally and efficiently
• Developed strong communication channels within team
• Conducted performance evaluations for team members
• Assisted in recruitment efforts by interviewing potential candidates
• Loaded, unloaded, moved and transferred merchandise throughout the warehouse

• Optimized policies to better handle current and expected needs
• Used administrative and operational expertise to help team meet deadlines and long-term objectives
• Fostered environment where employees felt comfortable voicing concerns or asking questions
• Coordinated with HR department in recruiting, interviewing, and hiring new staff members
• Collaborated with other departments to streamline processes and improve overall productivity
• Monitored employee performance metrics to ensure adherence to quality standards

• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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• Trained and supported end-users with software, hardware, and network standards and use processes.
• Managed filing system, entered data and completed other clerical tasks.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
• Maintained up-to-date knowledge of computer software programs for optimal data entry results.
• Completed data entry for items that were shipped, shipping containers, shipping time address shipped to.

• Inspired teams using motivational leadership style
• Tracked employee performance to determine areas of strength and improvement
• Attended and contributed to regular managerial meetings
• Executed daily opening and closing procedures to company standard
• Monitored numerous employee activities and assigned tasks to cover demand
• Evaluated staff performance, communicating feedback, and setting personal goals
• Delivered high quality training for new team members
• Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction

• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Reduced patient anxiety and stress through effective communication and active listening skills.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Organized medication and provided reminders according to schedule.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Transported clients to and from medical appointments with safety and efficiency.
• Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
• Maintained entire family's schedule and organized events.
• Kept individuals safe by removing hazards and correcting problems.
• Recorded status and duties completed in logbooks for management.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Prepared food to dietary guidelines, noting food sensitivities and allergens
• Kept work area clean and uncluttered during preparation and service
• Prepared trays or snacks for group events
• Monitored patients eating habits and reported problems with chewing, swallowing or loss of appetite
• Assisted handicapped residents with feeding activities
• Washed and sanitized dished, flatware, and glasses
• Discarded trash and removed waste after scheduled dining hall times
• Maintained proper temperature of food during preparation and service
• Assisted with serving or delivering meals to support high-volume meal periods
• Assisted patients in selecting appropriate meals based on dietary needs and preferences

• Created quality control plans based on project-specific technical documentation and requirements
• Maintained records of all inspections, tests, and related documentation for traceability purposes
• Entered quality control data into appropriate systems
• Established quality control procedures based on industry best practices and customer requirements
• Inspected finished products for defects and adherence to quality standards
• Performed preliminary, in-progress and final inspections on processed products and articles

• Managed equipment maintenance needs, including repairing or replacing broken components
• Handled assigned cleaning work quickly and with consistent use of necessary procedures and safety policies
• Communicated effectively with supervisors regarding daily progress reports and any challenges encountered
• Provided training and guidance to junior team members on best practices for utility work
• Managed inventory levels of supplies necessary for completing various tasks in timely manner
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.