Tekoa Surles

Work History

Griffon Aerospace

10.2016 - Current

Evaluated current operational practices and suggested improvement strategies.
Coordinated meetings for department both in office and remotely via teams
Assisted cybersecurity officer by documenting key processes and procedures and security protocols.
Supported flight operations team by handling all administrative tasks.
Motivated and trained employees to maximize team productivity.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.

Mitchell Industrial Contractors

06.2015 - 10.2016

Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Oversaw new business development and customer servicing.
Liaised between account holders and various departments.
Contributed to annual revenue goals by selling new services and developing new accounts.
Listened attentively to client feedback and worked with product development team to introduce new services.
Introduced new processes to improve account and market tracking for better data analysis.
Improved account management by predicting potential competitive threats and outlining proactive solutions.

Dawson Technologies

02.2015 - 06.2015

Coordinated statistical data analysis, design and information flow.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Produced monthly reports using advanced Excel spreadsheet functions.
Participated in requirements meetings and data mapping sessions to understand business needs.
Identified and documented detailed business rules and use cases based on requirements analysis.
Recommended data standardization and usage for protection of data integrity.
Transformed project data requirements into project data models.

Cellular Sales Verizon

05.2009 - 12.2011

Monitored infrastructure performance, tracking throughput and latency figures to detect malfunctions.
Identified opportunities to improve wireless device performance by introducing new hardware or software updates.
Designed test plans to maintain connectivity across WAN installations, optimizing uptime strategies to minimize service disruptions.
Recommended appropriate systems based on customers' specific networking needs.
Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements.
Upsold customers by recommending accessories and promotions to increase revenue.

Verizon Wireless

09.2007 - 06.2010

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Processed, scheduled and executed customer orders for new and established customers.
Researched and rapidly resolved client conflicts to maintain key accounts.
Engaged clients in person and over phone to answer questions and address complaints.
Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
Followed up with customers regularly via phone and email to obtain payments and schedule services.
Informed customers of product, price and policy changes to educate on issues and resolve concerns.
Maintained accurate and current customer account data with manual forms processing and digital information updates.