Tekoah Dorsey
Baytown
Summary
Dynamic professional with a proven track record in customer service and document formatting, demonstrated at Recs Clips. HR. Excelled in fast-paced environments, showcasing adaptability and Microsoft Office expertise. Utilized my exceptional friendly people skills to achieve sales, leveraging excellent communication skills and a highly motivated attitude. A reliable multitasker committed to continuous improvement and committed to excellence.
Overview
10
10
years of professional experience
Work History
Online Typist
Private Practice
03.2025 - Current
- Managed workload effectively using project management tools to track progress and ensure timely completion of assigned tasks.
- Conducted thorough research on assigned topics when necessary to ensure accurate information was incorporated into typed documents.
- Enhanced typing accuracy by proofreading and editing documents thoroughly before submission with the use of Microsoft Office Suite.
- Met strict deadlines for multiple clients by prioritizing tasks and maintaining strong time management skills.
- Improved typing speed through continuous practice and utilization of efficient software tools.
- Stayed current with latest advancements in typing software and technology such as Excel and Microsoft Office Suite continuously improving personal skillset for an online typist.
Customer Support
Recs Clips. HR
02.2022 - Current
- Used people skills and addressed customers needs providing customer support concerns addressing issues promptly and implementing effective resolutions that enhanced client relationships.
- Managed high-pressure situations with poise, successfully deescalating conflicts while providing excellent customer support.
- Delivered high-quality customer support by providing prompt troubleshooting assistance for various technical issues.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Provided exceptional customer support by utilizing active listening skills and empathy to understand customer needs fully.
Product Sales Manager
Sports Clips
08.2018 - 02.2022
- Achieved sales targets consistently by utilizing data-driven insights and adjusting tactics accordingly.
- Developed and implemented effective sales strategies to boost sales Number% and customer satisfaction ratings Number%.
- Identified new market opportunities, expanding the company''s client base and boosting sales figures.
Stocker Sales Associate
Target Corporation
06.2015 - 08.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions with upbeat friendly attitude and provided detailed product information to customers.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
Associate Degree In Communication - Mass Communication
Henderson State University
Arkadelphia, AR04.2010
High School Diploma -
Joe T Robinson Highschool
Little Rock, AR05.2005
Skills
- Fast typing speed
- Customer Service
- Document formatting
- Adaptability and flexible
- Microsoft office expertise
- Microsoft Excel knowledge
- Friendly Upbeat Attitude
- Multitasking
- Reliability
- Excellent communication skills
- Active listening
- Professionalism
- Microsoft Word
Timeline
Online Typist
Private Practice
03.2025 - Current
Customer Support
Recs Clips. HR
02.2022 - Current
Product Sales Manager
Sports Clips
08.2018 - 02.2022
Stocker Sales Associate
Target Corporation
06.2015 - 08.2018
Associate Degree In Communication - Mass Communication
Henderson State University
High School Diploma -
Joe T Robinson Highschool
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