TEKULVE TK ARMSTRONG
Henderson
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Wyndham Grand Desert/Allied Universal Security
05.2024 - Current
- Act as liaison between the client and security professionals
- Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager
- Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support
- Assigns work tasks to Security Professionals and directs their work throughout the day
- Responsible for supervising, motivating, coaching and training
- Responsible for conducting on-the-job training of new employees assigned to post, or when changes to post orders are made
- This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
- Responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
- Responds to all incidents that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
Customer Service Specialist
United HealthCare
04.2022 - 10.2024
- Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Demonstrate patience, empathy, and excellent communication skills
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Manage large amounts of incoming phone calls, emails, and chats
- Ability to multi-task, prioritize, and manage time effectively
- Keep records of customer interactions, process customer accounts and file documents
Public Safety Officer
Sunrise Hospital/Allied Universal Security
01.2024 - 05.2024
- Patrol designated areas and provide emergency services and response to protect citizens and property from hazards such as crimes, fires, and natural disasters
- Provide first aid, and participate in emergency drills and demonstrations
- Protect medical staff and other patients from aggressive patients, visitors, psychiatric, and intoxicated patients when all de-escalation tactics have failed
- Observe and report during fluid situations
- Complete written reports for situations where engagement was necessary
Asset Protection
Walmart
07.2022 - 06.2023
- Provide security in stores, at distribution centers, and at corporate facilities
- Ensure compliance and prevent shrink as well as fraud
- Provide a safe experience for both shoppers and associates
- Follow security guidelines and safety protocols—even in stressful situations
- Use knowledge of policies when collecting data and analyzing facts to make sound decisions
- Performed asset protection activities to determine trends in shoplifting
- Identified risk areas to prevent loss
Disenrollment Specialist
Humana
10.2021 - 02.2022
- Maintain customer accounts and record account information
- Oversee customer medical accounts and process customer adjustment as necessary
- Make product recommendations or services to customers based on their needs and preferences
- Follow communication guidelines, policies and procedures
- Upgrade and cancel customer accounts by customer request
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Reach out to customers via email and telephone to verify account information
- Ensure customers are satisfied with their medical plans or service
- Assist customers in selecting medicare plans and optional supplemental benefits
Customer Service
Progressive Insurance
04.2019 - 02.2021
- Assist customers with insurance products
- Answering calls and responding to customer complaints
- Access customer accounts and policy schedules
- Provide customers with detailed information about policies and products
- Recommend available products
- Forward customers to appropriate internal departments as needed
- Enter and manage the customer complaint database
Sr. Coordinator/Executive Resolutions
Capital One
10.2015 - 03.2019
- Mitigate regulatory, fraud, and general risk through compliance and legal review
- Perform research which extends throughout all levels of the company (departments and leadership)
- Assist customers with understanding their account(s) and responsibilities
- Manage inbound and outbound calls
- Update account information and complete appropriate documentation to ensure accurate reporting on accounts
- Provide clear and concise verbal and written communication
Education
High school or equivalent -
Southern Nevada Vocational Technical Center
Las Vegas, NV06.1998
Skills
- De-escalation
- Crisis Prevention
- PILB
- CPR
- First Aid
- AED
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
Skills
10+ years, 9 years, 1 year, 1 year
Timeline
Shift Supervisor
Wyndham Grand Desert/Allied Universal Security
05.2024 - Current
Public Safety Officer
Sunrise Hospital/Allied Universal Security
01.2024 - 05.2024
Asset Protection
Walmart
07.2022 - 06.2023
Customer Service Specialist
United HealthCare
04.2022 - 10.2024
Disenrollment Specialist
Humana
10.2021 - 02.2022
Customer Service
Progressive Insurance
04.2019 - 02.2021
Sr. Coordinator/Executive Resolutions
Capital One
10.2015 - 03.2019
High school or equivalent -
Southern Nevada Vocational Technical Center
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