Summary
Overview
Work History
Education
Skills
Languages
Certifications
Timeline
Generic

Tekyra Paul

Pembroke Pines,FL

Summary

Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Highly enthusiastic customer service professional with 3 years client interface experience. Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accumulated Phlebotomy certification with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques.

Overview

2
2
years of professional experience

Work History

Patient Access Representative

Baylor Scott & White Hospital
Temple , Texas
03.2024 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Resolved discrepancies between hospital systems and third party payers.
  • Answered phones promptly in a professional manner.
  • Facilitated communication between patients, staff members, and third party payers.
  • Actively participated in team meetings and training sessions.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Explained policies, procedures and services to patients.

Patient Transporter

Baylor Scott & White Aramark
Temple, TX
07.2023 - 12.2023
  • Greeted patient and explained transport plan and destination.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
  • Used wheelchairs, seat chairs and gurneys to move patients.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Determined mode of transport based on patient's condition, comfort and safety factors.
  • Lifted patients using proper body mechanics and lifting techniques.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Disinfected and properly stored transport equipment.
  • Stored equipment in designated areas to keep hallways clear of clutter.
  • Secured IV connections, tubing and other medical devices for safe transport.
  • Removed deceased patients from units to transport to morgue.
  • Offered blankets, checked modesty and engaged in appropriate conversation.
  • Helped prevent safety problems and maintain compliance with regulations through effective training practices.
  • Maintained schedules by delivering patients safely and on time to procedure rooms.
  • Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.

Externship Certified Medical Assistant

Killeen Medical clinic
Killeen, TX
05.2023 - 07.2023
  • Monitored patient stability by checking vital signs and weight.
  • Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Measured specimens and delivered to laboratory.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Scheduled appointments for patients via phone and in person.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified patients using proper procedures prior to specimen collection.
  • Prepared and packaged specimens for courier transport.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Verified collection orders and communicated discrepancies to nurses.
  • Coordinated workflow based on stat, schedule, or outpatient needs.

Account Representative

GC services limited partnership
Copperas Cove, TX
07.2022 - 12.2022
  • Received and processed client payments and updated accounts.
  • Utilized consultative approach to gain trust and confidence of customers.
  • Prepared and distributed reports on sales activity, accounts status and possible issues to management.
  • Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
  • Set up and updated customer accounts with interactions, payments and personal information.
  • Developed and maintained solid client relationships by regularly following up on clients.
  • Maintained accurate and complete records on past due accounts and collection actions.
  • Maintained excellent customer satisfaction through polite, calm demeanor.
  • Fielded incoming calls, answered questions and transferred calls internally.
  • Handled incoming and outgoing calls according to standard operating procedures.

  • Recognized by management for providing exceptional customer service.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

High School Diploma -

Monsignor Edward Pace Highschool
Miami Gardens, FL
2018

Associate of Science - Nursing

Broward College
true

Skills

  • Insurance company knowledgeable
  • Payment processing
  • Patient interviewing skills
  • Interpersonal and written communication
  • Customer assistance
  • Documentation and recordkeeping
  • Teamwork
  • HIPAA Compliance
  • Understands Medical Procedures
  • Venipuncture and Phlebotomy
  • Appointment Scheduling
  • Cleaning and Organizing
  • Sharps Disposal
  • Butterfly Venipuncture
  • Operating Telephones
  • Typing Skills
  • Flexible Schedule
  • Welcoming Customers
  • Friendly, Positive Attitude
  • Computer Skills
  • Developing Rapport
  • Venipuncture Expertise
  • Patient Chart Tracking
  • Willingness to Learn
  • Sanitizing and Cleaning
  • Mobility Assistance
  • Critical Thinking
  • Heavy Lifting
  • Patient Lifting
  • Patient Escorting

Languages

  • English
  • Creole
  • Spanish (currently learning)

Certifications

CCMA - Certification number { #Y6A9K6W9 }

  • BLS- E card Code { 245411775156 }

Timeline

Patient Access Representative

Baylor Scott & White Hospital
03.2024 - Current

Patient Transporter

Baylor Scott & White Aramark
07.2023 - 12.2023

Externship Certified Medical Assistant

Killeen Medical clinic
05.2023 - 07.2023

Account Representative

GC services limited partnership
07.2022 - 12.2022

High School Diploma -

Monsignor Edward Pace Highschool

Associate of Science - Nursing

Broward College

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Tekyra Paul