Tekyrah Lockhart
Oakland Park,FL
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 5 years of insurance experience.
Overview
12
12
years of professional experience
Work History
Customer Service/Claim Service Representative
Nationwide Pet
2023.01 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Customer Service Representative
Cigna
2021.11 - 2023.01
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Counter Clerk
AppleOne (JM Lexus)
2021.06 - 2021.11
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
- Collaborated with store management to implement promotional strategies that boosted sales figures significantly.
Postal Clerk
United States Postal Service
2020.12 - 2021.06
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Records Management Clerk/ Court Specialist
Broward County Clerk of Courts
2017.05 - 2020.12
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Received and categorized incoming Case Transfers and Dispositions information requests to begin document processing sequence.
- Contacted document requestors and obtained additional information required to process document requests.`
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
Sales/Customer Service
IQor
2013.03 - 2017.05
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Increased team productivity with effective communication and collaboration strategies.
Customer Service Rep
Teleperformance
2012.05 - 2013.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Dillard High School
06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
Timeline
Customer Service/Claim Service Representative
Nationwide Pet
2023.01 - Current
Customer Service Representative
Cigna
2021.11 - 2023.01
Front Counter Clerk
AppleOne (JM Lexus)
2021.06 - 2021.11
Postal Clerk
United States Postal Service
2020.12 - 2021.06
Records Management Clerk/ Court Specialist
Broward County Clerk of Courts
2017.05 - 2020.12
Sales/Customer Service
IQor
2013.03 - 2017.05
Customer Service Rep
Teleperformance
2012.05 - 2013.04
High School Diploma -
Dillard High School
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