Tela Michaud
Summary
Supervisor with over a decade of experience in customer service and team management, adept at enhancing operational efficiencies and employee performance. Skilled in handling customer relations, staff development, and operational decision-making at Home Depot. Committed to leveraging organizational and communication skills to drive success and improve customer satisfaction.
Overview
12
12
years of professional experience
Work History
Payroll Specialist
Gazis & Associates
08.2024 - 02.2025
- Collect hours worked, commissions and tips from employees of various companies (both large and small) and create paychecks either in paper check form or via direct deposit
- Pay all necessary state and federal taxes on a weekly or monthly basic depending on the company's preference
- Submit contributions paid by employees and companies for monthly IRA or 401k plans
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Supervisor
Home Depot
01.2023 - 07.2024
- Conduct interviews and staffing procedures
- Manage the schedules and calendars of all employees
- Coordinate and schedule meetings and conferences with employees
- Lead, train, coach, and develop associates to ensure adequate customer service
- Provide input into operational and merchandising decision-making
- Handle complications on an as-needed basis
- Handle customer complaints and concerns promptly
- Handle customer relations and respond to information requests
- Advertise in-store promotions and specials
- Enhanced scheduling efficiency, ensuring seamless operations and meetings
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Order Specialist
Home Depot
05.2013 - 02.2024
- Manage customer installation procedures and complications
- Collaborate with vendors regarding projects and installations
- Collaborate with employees and supervisors within correlating departments
- Calculation of measurements depending on the project specifics
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
Human Resources Specialist
Hartford Package, Inc.
01.2019 - 11.2022
- Manage social media accounts
- Manage pre-employment assessment, interviews, and hiring processes
- Contact perspective employees to determine competency
- Worker's compensation verification and doctor referral documentation
- Travel between Connecticut and Massachusetts sites to ensure optimal HR operations
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
Education
GED -
Manchester Continuing Adult Education
Manchester, CT06.2022
Skills
- Organizational skills
- Time-management skills
- Communication skills
- Teamwork
- Multi-tasking
- Customer service
- Management
- Computer literacy
- Payroll processing
- Training and mentoring
- Empathy and patience
- Time sheet review
- Meeting deadlines
Timeline
Payroll Specialist
Gazis & Associates
08.2024 - 02.2025
Supervisor
Home Depot
01.2023 - 07.2024
Human Resources Specialist
Hartford Package, Inc.
01.2019 - 11.2022
Customer Order Specialist
Home Depot
05.2013 - 02.2024
GED -
Manchester Continuing Adult Education
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