TELAJAH MATHIEU

Started out as a host/server but management saw that I had what it takes to be a shift lead. My responsibilities include:

• Train new employees to maximize team performance.
• Supervise employees and oversaw quality compliance with company standards for food and services.
• Tracked receipts, inventory movements, and audits.
• Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
• Serve customers with top tier customer service.
• Float for all positions including front of house and back of house.

• Worked effectively in fast-paced environments.
• Adapted quickly in any situation while staying in character.
• Managed time efficiently in order to complete all tasks within deadlines. Including having a full face of makeup done as well as my full costume in under 30 minutes.
• Self-motivated, with a strong sense of personal responsibility.

• Scheduled clients for future appointments.
• Was in charge of sorting, receiving, and distributing mail between departments and personnel.
• Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
• Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
• Answered phone calls from clients, vendors, and a variety of other callers looking for information.
• Kept the reception area clean and tidy to give visitors a positive first impression.
• Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.

• Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
• Ensured that the facility complied with all health codes, sanitation requirements, and license regulations, avoiding potential fines.
• Cakes, cupcakes, cookies, and special occasion trays were all decorated by me.
• Credit cards, checks, gift cards, and coupons were all processed by me.
• Helped customers with take-out orders.
• Followed safe work procedures.
• Kept an eye on dining rooms for seating availability, service, and guest safety and well-being.

• Was in charge of keeping the dining room, lobby, and service areas clean.
• Successfully assisted approximately 100 to 200 guests during each shift.
• Scooped ice cream into cones and dishes with care, paying attention to proportions and presentation.
• Used sales techniques such as suggestive selling and others.
• Maintained a positive customer service environment.
• Kept the check stand area clean, tidy, and well-stocked.
• Greeted new customers and provided prompt and courteous service.
• Took orders from customers at tables and delivered them quickly after the ice cream was scooped to avoid melting.