Telaya Brown
Richmond,CA
Summary
Proven customer service oriented professional , seeking an opportunity to transition into a new career field and cultivate new ways to provide high quality health care to all members.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
San Francisco, CA
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Facilitated company policies and assisted fellow employees with training and coaching.
- Analyzed fire panel systems monthly and implemented new safety plans for the building.
- Performed clerical duties such as taking phone calls and organizing daily guest list.
Lobby Attendant
GardaWorld Security
San Francisco, CA
09.2022 - 12.2023
- Monitored lobby activity and documented any suspicious behavior in a written report.
- Maintained a clean and inviting lobby area for guests, by conducting aseptic cleaning techniques on lobby equipment.
- Provide basic customer service skills to patrons seeking assistance around property.
- Organized the daily distribution of access badges to employees.
Retail Security Officer
Metro One Loss Prevention Services
San Francisco, CA
03.2022 - 06.2022
- Performed routine customer functions and patrols around shopping areas.
- Managed access control to restricted areas within the store, ensuring that only authorized personnel entered sensitive locations.
- Assisted supervisors in the training of new employees on company security procedures, ensuring consistent adherence to protocols around scope of practice.
- Responded effectively to customer concerns regarding safety or theft-related issues, demonstrating professionalism and empathy in all interactions.
Security Guard
AEGIS Security
San Francisco, CA
02.2022 - 03.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Documented daily occurrences and interactions in a written report.
Clerical Receptionist
Allied Universal Security Services
San Francisco, CA
09.2021 - 02.2022
- Maintained high levels of security by monitoring surveillance of building
- Enhanced client experiences by implementing new scheduling procedures that increase time efficiency
- Establishes and maintains courteous and cooperative relations with members, staff and co-workers.
Emergency Department Clerk
Securitas Security Services
Richmond, CA
09.2020 - 09.2021
- Streamlined inventory checks of incoming patient belongings to combat safety concerns.
- De-escalated high stress situations using customer service skills .
- Supervised other security staff in hands on trainings.
- Supported medical staff in providing prompt care, to 1799/5150 patients.
Education
High School Diploma -
Leadership Public School
Richmond, CA06.2015
Skills
- Computer and typing literacy
- Equipment Sterilization
- Scheduling
- Vital Sign Monitoring
- Data Entry
- Procedure Assistance
- Reliable team player
Timeline
Security Officer
Allied Universal Security Services
01.2024 - Current
Lobby Attendant
GardaWorld Security
09.2022 - 12.2023
Retail Security Officer
Metro One Loss Prevention Services
03.2022 - 06.2022
Security Guard
AEGIS Security
02.2022 - 03.2022
Clerical Receptionist
Allied Universal Security Services
09.2021 - 02.2022
Emergency Department Clerk
Securitas Security Services
09.2020 - 09.2021
High School Diploma -
Leadership Public School