Telayia Gaines
Douglasville,GA
Summary
Customer-focused professional with a comprehensive background in service excellence and cash handling, dedicated to creating pleasant experiences for all patrons. Recognized for exceptional problem-solving abilities, consistently resolving issues efficiently and effectively in high-pressure environments. Proven track record of maintaining cleanliness and safety standards while ensuring compliance with store policies. Excited to offer a strong work ethic and commitment to excellence in supporting organizational goals.
Overview
9
9
years of professional experience
Work History
Waitress
Dave N Busters
Atlanta, US, United States
02.2025 - Current
- Delivered exceptional customer service by promptly taking and serving orders, ensuring a pleasant dining experience for all guests.
- Maintained a clean and organized dining area, adhering to health and safety standards to provide a welcoming atmosphere.
- Recommended menu items and upsold beverages, resulting in a notable increase in average check size.
- Adapted to high-pressure environments during peak hours, maintaining composure and delivering excellent service.
Team Member
Chick fil a
Douglasville, US, United States
08.2018 - 07.2019
- Managed daily operations and ensured smooth workflow to meet deadlines and customer expectations.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Contributed to maintaining a clean and organized workspace, promoting safety and efficiency.
Cashier
Six Flags Over Georgia
Mableton, US, United States
01.2017 - 05.2017
- Processed cash, credit, and debit transactions accurately while maintaining a balanced cash drawer.
- Utilized point-of-sale (POS) systems to efficiently manage transactions and customer data.
- Processed returns and exchanges in compliance with store policies to uphold customer satisfaction.
Education
High School Diploma - undefined
Chapel hill high school
Douglasville, United States01.2021
Skills
Cleanliness Standards Expert
Problem Solving Expert
Time Management Expert
Efficiency Expert
Professionalism Expert
Adaptability Expert
Cash Handling Expert
Customer Service Expert
Timeline
Waitress
Dave N Busters
02.2025 - Current
Team Member
Chick fil a
08.2018 - 07.2019
Cashier
Six Flags Over Georgia
01.2017 - 05.2017
High School Diploma - undefined
Chapel hill high school