Telaysia Allen
Licensed Esthetician
Brandon,Florida
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. My experience has allowed me to become familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Beauty Advisor
Sephora
Brandon, FL
10.2022 - Current
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Customer Service Rep:Medical Biller
Aspirion Health Resources
Lakeland, FL
05.2022 - 01.2023
- Investigate and coordinate insurance benefits for insurance claims across multiple service lines
- Obtain claim status via the telephone, internet, and/or fax
- Review and understand eligibility of benefits
- Resolve accounts as quickly and accurately as possible, obtaining maximum reimbursement, and perform investigative and follow up activities in a fast-paced environment
- Conduct research, contact patients
- Handle incoming and outgoing mail, scanning, and indexing documents and handling any other tasks that are assigned
- Research and verify insurance billing adjustment identification to ensure proper account resolution and act when necessary
- Identify contractual and administrative adjustments
- Work independently or as a member of a team to accomplish goals
- Demonstrate excellent customer service, communication skills, creativity, patience, and flexibility.
Shift Lead
Walgreens
West Hartford
11.2020 - 06.2021
- It is my job to:
- Engage with customers and patients by greeting them and offering assistance with products and services
- Resolving customer issues and answers questions to ensure a positive customer experience
- Responsible for holding store keys to open and close without management as necessary
- Licensed and Trained Pharmacy Technician;
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
CSR 1
WM
Windsor, CT
01.2021 - 06.2021
- As A CRS 1 at, , it is my job to:
- Serves customers by providing product and service information and resolving product and service problems
- Service customers by answering product and service questions and suggesting information about other products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Shift Leader
Dunkin Donuts
Bloomfield, , CT
08.2015 - 05.2021
- As a Dunkin donuts shift lead It was my responsibility to:
- Train and coach crew members
- Execute operational brand standards
- Regulate crew member breaks and work duties
- Ensure a pleasant and courtesy experience for customers
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
CSR 1
CALL CENTER REP
VEYO
10.2019 - 02.2020
- Non-Emergency Medical Transportation services
- 80-100 plus inbound calls
- Navigating through different state insurances and policies
- Knowledgeable of government Insurances; husky D, C
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Fashion Merchandising
Fisher College
Boston, MA 05.2016 - 05.2018
A.A - Human Services
Post University
Remote 01.2020 - Current
Esthetician License - Skincare
Aveda Institute
05.2022 - Current
No Degree - Fashion Merchandising
LIM College
New York, NY 05.2001 -
Skills
Additional Information
- AWARDS , National Honor Society Dean's List Volunteer Club Vice President
Professional Fashion Model
As a Fashion Model it is my job to promote, advertise, and showcase clothing, footwear, and other products. They participate in photoshoots, fashion shows, commercials, trade shows, and conventions as well as pose for sculptors, artists, and painters.
Timeline
Beauty Advisor
Sephora
10.2022 - Current
Esthetician License - Skincare
Aveda Institute
05.2022 - Current
Customer Service Rep:Medical Biller
Aspirion Health Resources
05.2022 - 01.2023
CSR 1
WM
01.2021 - 06.2021
Shift Lead
Walgreens
11.2020 - 06.2021
A.A - Human Services
Post University
01.2020 - Current
CSR 1
CALL CENTER REP
10.2019 - 02.2020
No Degree - Fashion Merchandising
Fisher College
05.2016 - 05.2018
Shift Leader
Dunkin Donuts
08.2015 - 05.2021
No Degree - Fashion Merchandising
LIM College
05.2001 -