Teldrequos Durham
Murfreeboro,TN
Summary
Results orientated achiever with proven ability to exceed targets and drive success in a fast-pace ever changing environment. Pair that with Dynamic administrative professional and leader abilities with 5+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Proven track record of maintaining efficient organizational and communication skills in the office setting including expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Overall, I'm strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Market Administrative Coordinator
Monogram Health
07.2020 - 11.2024
- Responded proactively and positively to rapid change.
- Ran a POD under a Market Performance Manager with 20+ employees reporting daily to me for any admin related requests.
- Continued to hit metrics on a monthly basis around KPIs and Operational metrics resulting top in the East 6 months in a row.
- Create daily reports through excel and provide to team with clear concise direction.
- Organize meetings for executives and clinicians to review monthly metrics and goals.
- Coordinate hiring and exits as needed for assigned area.
- Assist in logistics operations involved with distributing educational materials, biometric devices, productivity tools, and other physical materials to care management teams and health plan members.
- Measure, track and report out on staff productivity and utilization and proactively identify team members that are underperformers and outliers.
- Coordinate scheduling updates between field based clinical team members and centralized scheduling team members.
- Ensure timely review of mileage tracking and expense reimbursement for staff members.
Call Center Representative
Monogram Health
07.2021 - 05.2022
- Conduct outbound calls to tell patients about Monogram Health services and ask them to opt into our programs.
- Schedule in-home care management visits, follow-up visits, telehealth meetings, physician office visits, dialysis center tours, and group support sessions
- Contact physician offices and providers by phone, fax, and email to arrange patient appointments or coordinate the sharing of clinical information.
- Print, package, and mail patient letters, post cards, flyers, educational materials to our patients.
- Field inbound calls and answer patient questions
- Able to handle 70-80 outbound/inbound calls daily with a mix of hot and cold leads.
- Experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Distribution Associate
Lasko Products, Inc
01.2019 - 04.2019
- Prepared boxes, pallets and crates for outgoing shipments.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Inspected merchandise for damage and discrepancies with documentation.
- Documented inventory movements in WMS using handheld scanners.
- Organize stocks and maintain inventory
• Inspect products for any possible defects and/or damages
• Examine ingoing and outgoing shipments
• Continuously organize warehouse environment
• Receive, unload, and place incoming inventory items appropriately
• Check, verify, and fill customer invoice
• Abide by all company safety and hygiene regulations
• Contribute ideas on ways to improve or optimize warehousing procedures
• Maintain warehouse cleanliness and organization daily
Certified Nursing Assistant
Magnolia Health and Rehab
05.2018 - 01.2019
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
Customer Service Representative
Southern Voices
04.2018 - 09.2018
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests
- Maintain call center databases, by data entry
- Handle upkeep of equipment, by following established procedures and reporting malfunctions
- Enhance organization reputation by accepting ownership for accomplishing new and different
requests and exploring opportunities to add value to job accomplishments - Answer different inquiries by clarifying issues, researching, and exploring answers and alternative
solutions, or escalating unresolved problems - Accurately take down information given from caller and transpose into company specific formats for
nurses, doctors, and other medical professionals to review - Rectify any minor issues trying to be addressed by callers
- Conduct emergency dispatch services for towing companies, medical professionals, insurance, and
pediatric services - Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services.
Education
Certified Nursing Assistant - Medical
MJCC
Greenville, KY06-2016
High School Diploma -
Daniel High School
Clemson, SC05-2015
Skills
- High Proficient administrative coordinator
- Calendars management
- Microsoft excel, powerpoint, publisher, and word expert (10 years)
- Time management
- Telephone etiquette
- Tech-Savvy
- Well Organized
- Office administration
- Detail oriented
Certification
- CAP - Certified Administrative Professional
Timeline
Call Center Representative
Monogram Health
07.2021 - 05.2022
Market Administrative Coordinator
Monogram Health
07.2020 - 11.2024
Distribution Associate
Lasko Products, Inc
01.2019 - 04.2019
Certified Nursing Assistant
Magnolia Health and Rehab
05.2018 - 01.2019
Customer Service Representative
Southern Voices
04.2018 - 09.2018
- CAP - Certified Administrative Professional
Certified Nursing Assistant - Medical
MJCC
High School Diploma -
Daniel High School
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