Teleann Lyons
Kent,WA
Summary
Results-driven professional with a keen eye for detail and a strong analytical mindset. Over 15 years of comprehensive experience overseeing critical time-related functions across diverse industries, specializing in the aviation industry. Expertise in planning, scheduling, and providing top-notch administrative support. Demonstrated commitment to accuracy and efficiency throughout career, ensuring smooth operations and optimal productivity. Proven track record of success in managing complex tasks and collaborating with cross-functional teams to achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Work Control Specialist
Alaska Airlines
12.2019 - Current
- Ensuring schedule allotment of hours worked for months is met (FAA regulation)
- Create and managed operational databases to store and track data across 24 station and maintain accurate information.
- Focuses on updating and maintaining all job-related data and maintenance job information in work tracking platform.
- Manage payroll data entry and processing for [200] employees to comply with predetermined company guidelines.
Customer Service Agent
Alaska Airlines
03.2018 - 12.2019
- Evaluated and prepared flight by arranging seat assignment and load, coordinating special meals and upgrades
- Performed boarding gate duties for at least 3-8 flight of over 100 customers(e.g.: checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of 50 plus customers every day with positive attitude focusing on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Administrative Clerk / Office Assistant
AMS Realty Company
10.2017 - 02.2018
- Reviewed applicant’s questions regarding application for housing. Input data and processed system change to generate accurate reports at a 100%
- Database management of client file to ensure that AMS had correct information for all clients and that the information was always kept up to date.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
Administrative Clerk
Allcare Medical
02.2014 - 01.2015
- Assisted in the training of new call center billing reps 40% of the time.
- Entered data into system and updated customer contacts with information to keep records current, (billing and payments)
- Safeguarded sensitive information 100% by maintaining strict confidentiality protocols when handling personnel files or company documentation for approximately 75 employee daily.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Airport Operation Work Controller
JetBlue Airways Corp
04.2006 - 07.2012
- Ensure appropriate resources were in place for the safe turn of arriving and departure aircraft
- Contributed to a strong culture base of safety, integrity, high performance, and pride of work
- Lead and assisted with ad hoc analyses of the airport operation staffing and prepared reports to facilitate decision making
- Worked with Customs and Boarder Patrol (CBP) and partners to ensure safe efficient and timely handling of customers returning to the United States and inadmissible customer
- Managed payroll data entry and processing for 100+ employees to comply with predetermined company guidelines.
Education
Bachelors of Art – Sociology -
Queens College of The City University of New York
Flushing, NY09.2020
Associates of Art - Sociology
Kingsborough Community College
Brooklyn, NY08.2016
Skills
Training and mentoring
Teamwork and Coordination
Data Analysis
Adaptability and Flexibility
Technicalskillssummary
Desktop Technologies: Windows 10, Microsoft Word, Excel, Access, Power Point. HTML, SQL Sabre Flight Tracking and Flight Scheduling Systems, FIDS (flight information display system), RosterApps employee scheduling system.
Professionalskillssummary
Exceptional presentation and customer relationship skills including strong and written verbal communication skills. Able to effectively communicate with senior management, third party vendors, technical staff, as well as non-technical end users.
Excellent analytical skills. Able to absorb large volume of technical data and develop concise solutions in addition to translating into non-technical terms.
Extensive knowledge and experience proficiently handling complex mission critical projects under extreme time constraints.
Timeline
Work Control Specialist
Alaska Airlines
12.2019 - Current
Customer Service Agent
Alaska Airlines
03.2018 - 12.2019
Administrative Clerk / Office Assistant
AMS Realty Company
10.2017 - 02.2018
Administrative Clerk
Allcare Medical
02.2014 - 01.2015
Airport Operation Work Controller
JetBlue Airways Corp
04.2006 - 07.2012
Bachelors of Art – Sociology -
Queens College of The City University of New York
Associates of Art - Sociology
Kingsborough Community College
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