Facilitated coordination between primary care physician and specialists to ensure continuity of care.
Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Customer Service Representative
Haystagg
BROOKLYN, NY
11.2023 - 12.2023
Processed referrals from primary care physicians to specialists for further treatment or evaluation.
Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Provided customer service by answering patient questions and addressing concerns.
Adhered to HIPAA regulations when handling confidential patient information.
Customer Service Representative
Insight Global
New York, NY
07.2020 - 04.2022
Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
Monitored patient progress and updated care plans accordingly.
Provided emotional support and counseling to patients during difficult times.
Scheduled evaluations and procedures for patients.