Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teleeca Shavers

Richmond,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude to deliver the most thoughtful decisions to customers and the company while influencing process change along the way. Devoted to customer relations and reliable in delivering expert clerical support to team members.

Overview

6
6
years of professional experience

Work History

Banking Assistant

Capital One
02.2023 - Current
  • Maintain confidentiality of private banking information with discretion, diplomacy and professionalism.
  • Conduct complex account research to problem solve and understand what caused the complaint or issue
  • Educate customers on online banking and mobile banking applications.
  • Ensure compliance to policies and procedures

Assistant Project Manager

Cotman Construction
01.2023 - 01.2024
  • Developed and maintained project documentation for reliable records.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.

Mortgage Coordinator

Teleperformance
05.2020 - 02.2023
  • Updated loan files, mortgage software platform and tracking system as necessary
  • Used Microsoft Word, Excel, Powerpoint, and Outlook to document and present information.
  • Interacted with customers in a professional manner, on the phone or via secured email
  • Identified trends and training needs to improve customer experience

Accounts Receivable Specialist

Cotman Construction
04.2020 - 08.2021
  • Processed regular payroll information on a weekly basis, as well as bonuses and off-cycle checks when necessary.
  • Identified and resolved customer issues related to slow pay or non-payment of invoices through pro-active communication with clients and the sales team.
  • Coordinated and escalated slow or non-pay accounts with sales organization and AR management support.

Data Entry Clerk

Life Protect 24/7
03.2019 - 06.2020


  • Collected and stored data on sales numbers, market research, and logistics
  • Processed confidential data and information according to guidelines
  • Transferred data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners

Education

Bachelors - Police Science

Norfolk State University
Norfolk, VA

Skills

  • Banking Principles
  • Data Communications
  • Product Development
  • Data Analysis
  • Accounts Receivable
  • Financial Statement Analysis
  • Interpersonal Communication
  • Call Center Customer Service
  • Google Drive
  • Microsoft Office Specialist
  • Google Suite

Timeline

Banking Assistant

Capital One
02.2023 - Current

Assistant Project Manager

Cotman Construction
01.2023 - 01.2024

Mortgage Coordinator

Teleperformance
05.2020 - 02.2023

Accounts Receivable Specialist

Cotman Construction
04.2020 - 08.2021

Data Entry Clerk

Life Protect 24/7
03.2019 - 06.2020

Bachelors - Police Science

Norfolk State University

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