Teleitha Wright
Fredericksburg,VA
Summary
Conscientious Healthcare professional offering over 2 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills and a hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Urgent Care And Peds Plus
08.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Performed vaccinations, testing for Covid and other viruses
Call Center Representative
Ear Nose & Throat Surgery Ctr
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
- Provided emotional support to patients and their families.
- Demonstrated compassionate patient-centered care while maintaining professional boundaries during challenging situations.
- Empowered patients through effective communication about their conditions, treatment options, goals, expectations.
- Educated patients on self-care techniques, promoting long-term health and reducing likelihood of readmission.
- Assisted patients in regaining independence through targeted exercises and adaptive equipment use.
- Participated in continuous professional development opportunities to stay current on evidence-based rehab nursing practices.
- Played integral role in successful patient discharges, ensuring smooth transition to home or long-term care facilities.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients' complete range of motion exercises to prevent loss of function during care.
- Supported needs of 50+ residents under long-term care.
Medical Receptionist
Premiere Cardiac And Vascular
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Received patient insurance or cash payments, recorded them and provided receipts to patients
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Schedule appointments
- Answered phone calls and messages for 3 physicians at Cardiology medical facility, scheduling appointments, and handling patient inquiries.
Certified Nursing Assistant
Mary Washington Hospital
09.2014 - 12.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Took care of approximately 15 elderly, disable. cancer and hospice patients daily.
- Performed EKG, and blood sugars
Resident Assistant
Cardinal Village
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Increased resident independence by aiding with mobility exercises and daily activities.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
No Degree - Physical Therapy
Oakwood University
Huntsville, ALNo Degree - CNA
Camber Academy
Fredericksburg, VAHigh School Diploma -
Caroline High School
Milford, VA06.1998
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Reminder calls
- Electronic Medical Records
- Documentation
- Outpatient Care
- Inpatient Care
- Pre-hospital Care
- Customer Service
- Cash Handling
- Problem-Solving
- Data Entry
- Calendar and Appointment Management
- Patient Referral
- Epic Systems
- Preparing Treatment Rooms
- BLS Certified
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Taking Client Histories
Certification
- CNA - Certified Nurse Assistant
Timeline
Medical Assistant
Urgent Care And Peds Plus
08.2022 - Current
Certified Nursing Assistant
Mary Washington Hospital
09.2014 - 12.2016
Call Center Representative
Ear Nose & Throat Surgery Ctr
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
Medical Receptionist
Premiere Cardiac And Vascular
Resident Assistant
Cardinal Village
No Degree - Physical Therapy
Oakwood University
No Degree - CNA
Camber Academy
High School Diploma -
Caroline High School
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