Elsabet Asrat
Seattle
Summary
Methodical hotel manager offering several-year background planning, coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of ms office paired with outstanding business acumen and excellent communication skills.
Customer-focused professional with background in airport customer service. Gained experience assisting passengers, managing boarding procedures, and resolving travel issues. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing situations. Previous work marked by consistently high passenger satisfaction and smooth operations.
Overview
2
2
years of professional experience
Work History
Hotel Manager
Bahir Dar/Ethiopia
05.2025 - 07.2025
- Managed daily hotel operations and ensured quality guest experiences.
- Supervised staff performance and provided training and support as needed.
- Coordinated room assignments and maintained occupancy levels effectively.
- Oversaw housekeeping activities to ensure cleanliness and compliance standards.
- Handled guest inquiries and resolved complaints in a timely manner.
- Collaborated with vendors for supplies and services to meet hotel needs.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Maintained high standards of quality control, hygiene, health and safety.
Customer Service Agent
Bahir Dar Airport
01.2023 - 04.2025
- Provided information on flight schedules and airport services.
- Managed boarding processes to ensure smooth transitions for travelers.
- Answered incoming calls promptly and professionally within company standards.
- Provided product information to customers in a timely manner.
- Attended training sessions regularly to stay current on new products or services.
- Assisted passengers with check-in procedures and luggage handling.
- Collaborated with team members to enhance customer service delivery.
- Resolved customer inquiries and complaints effectively and promptly.
Sales Person
Self Employed
Eltopia
08.2023 - 11.2024
- Developed customer relationships through personalized communication and follow-ups.
- Processed sales transactions accurately and efficiently for customer satisfaction.
- Provided product demonstrations to educate customers on features and benefits.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Provided personalized service to build relationships with customers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Education
Computer Science
Debre Markos University
EthiopiaSkills
- Guest experience management
- Staff training
- Incident resolution
- Complaint resolution
- Check-in procedures
- Customer inquiries
- Flight information
Languages
3,4
Personal Information
Timeline
Hotel Manager
Bahir Dar/Ethiopia
05.2025 - 07.2025
Sales Person
Self Employed
08.2023 - 11.2024
Customer Service Agent
Bahir Dar Airport
01.2023 - 04.2025
Computer Science
Debre Markos University