Telema Pepple
61 London Drive Hamden
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
Manager Sales Effectiveness
PosiGen Developer LLC
05.2024 - 05.2024
- Develop a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities for our RESs and TSMs and DMs
- Help to support departmental sales goals by developing and executing strategic sales training plans to help drive effective sales performance and metrics.
- Perform targeted sales training with our sales team members to maximize team sales performance.
- Leveraged data and analytics to make informed decisions and drive business improvements by supporting the sales teams
- Supporting various sales leaders and teams to help meet and exceed their sales targets by collaborating with other departments.
- Managing different sales initiatives to promote sales effectiveness such as hosting our Packet Rejection Review Sales Calls
- Providing upper management with weekly sales reports
- Managing our sales dealers sales activities and report on their sales performance
- Providing sales support and training to our New Hires and Low Performing RESs
- Providing ride alongs sales support with New Hires to help them build confidence in the home with customers
- Travel to our six sales offices in the Northeast to provide sales training and support to our RESs and TSMs
District Sales Manager
PosiGen Developer LLC
02.2021 - 05.2024
- Tainined, coached, developed and mentored the sales team including their direct reports and frontline team members who will deliver required targets, worked cross functionally with other departments and prioritized the sales team workload.
- Mentored and coached team members to exceed monthly and quarterly sales goals and meet minimum forecasted sales targets
- Conducted weekly in-person sales meetings with frontline team members and their managers
- Prioritized and participate in ride alongs weekly in market and with a priority on at-home appointments to insure high performing sales techniques to drive conversions
- Work with the talent acquisition team to recruit, screen and hire the best qualified sales candidates
- Recognized outstanding performers and coached those who are in development on reaching their required sales targets
- Adhered to company communication schedule, planning and led all required meetings, delivering creative, valuable and motivational content in addition to all company-required updates
- Liaised with the Operations and Marketing team on lead volume, installations and quality control
- Managed the administrative process of the sales team, to ensure documentation is obtained and submitted promptly to the appropriate customer and compliance departments
- Fostered a collaborative environment for driving team engagement and motivation.
Team Leader
PosiGen Development LLC
07.2016 - 02.2021
- Managed a team of 8 residential Energy Specialists and Sr. Residential Energy Specialists
- Met and exceeded all personal and team sales targets
- Coached, mentored, and trained new specialists on best sales practices
- Assisted team members with sales activities, including performed daily ride-alongs and worked with managed escalated customers issues and injuries.
- Organized and oversee lead generation activities for the team, ensured that team members are undertaking the necessary sales activities to achieve their sales goals
- Reviewed team members scorecards and worked with sales managers and suggested training and coaching and improved individual performance
- Collaborated with Telemarketing professionals and confirmed in-home sales appointments
- Hosted and conducted in-home solar events, displayed collateral
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Helped homeowners and executed documents and provided the necessary information to go solar
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Assisted with qualifying homeowners for additional incentive and obtained the necessary paperwork for incentive attainment
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Residential Energy Specilaist
PosiGen Developer LLC
11.2014 - 07.2016
- Managed the sales process from lead generation to closing the sale
- Leveraged proprietary referral app and incentives to help jump-start your business
- Built a ‘book of business’ through self-generated leads, including generating referrals, prospecting, and canvassed
- Leveraged solar parties with potential customers
- Attended company-provided appointments
- Helped homeowners executed documents and provided the necessary information to maximize their savings by going solar
- Maintained an ongoing partnership with our valued customers, offering support throughout the entire installation and activation process with customers
- Worked closely with other departments and ensured customer satisfaction and project success
Education
MBA - Business Administration And Management
Southern Connecticut State University
New Haven, CT05-2009
Bachelor of Science - Marketing
Southern Connecticut State University
New Haven, CT05-2006
Skills
- Effective Sales Management
- Analytical and Sales Forecast
- Customer Service
- Team Leadership
- Time Management
- Effective Decision-Making
- Subject Matter Knowledge
- Organization
Timeline
Manager Sales Effectiveness
PosiGen Developer LLC
05.2024 - 05.2024
District Sales Manager
PosiGen Developer LLC
02.2021 - 05.2024
Team Leader
PosiGen Development LLC
07.2016 - 02.2021
Residential Energy Specilaist
PosiGen Developer LLC
11.2014 - 07.2016
MBA - Business Administration And Management
Southern Connecticut State University
Bachelor of Science - Marketing
Southern Connecticut State University
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