Telena Hoover
Coolidge,TX
Summary
Energetic Waitress Trainee known for high productivity and efficient task completion. Skilled in order taking, customer service, and time management. Excels in communication, teamwork, and adaptability to ensure seamless dining experiences for guests. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Sandy's Bar and Grill
Mexia, TX
01.2023 - 11.2023
- Greeted customers and provided menus.
- Assisted with food preparation tasks as requested by the head chef.
- Learned to properly handle cash transactions and process credit card payments.
- Checked that all orders were accurate before delivering to customers.
- Provided excellent customer service during meal times.
- Informed customers of daily specials and menu changes.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Verified that all dishes served met quality expectations.
- Maintained a professional attitude while working in a fast-paced environment.
- Tracked inventory levels throughout shifts to ensure adequate supplies were available for guests needs.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Sales Associate
Burlington
Waco, TX
03.2022 - 08.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Associate of Science - Psychology
Navarro College
Corsicana, TX05-2025
Skills
- Order Taking
- Food presentation
- Menu knowledge
- Table Setting
- Food Running
- Beverage Preparation
- Guest Engagement
- Table Bussing
- Safe Food Handling
- Supply Restocking
- Positive and professional
- Cash Handling
- Service prioritization
- Strong Work Ethic
- Customer Needs Assessment
- Payment Processing
- Sales Development
- Inventory Control
- Client Service
- Money Handling
- Merchandising knowledge
- Display Setup
- Customer Service
- Written and oral communication skills
Timeline
Waitress Trainee
Sandy's Bar and Grill
01.2023 - 11.2023
Sales Associate
Burlington
03.2022 - 08.2022
Associate of Science - Psychology
Navarro College
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