Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Telesha Ferrell

Telesha Ferrell

Office Assistant
Bridgeport,CT

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

7
7
years of professional experience

Work History

Pantry Coordinator

Bridgeport Rescue Mission
10.2021 - 08.2023
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Developed and implemented training programs for staff.
  • Collaborated with community members to develop and implement service initiatives.
  • Researched best practices and developed strategies to improve program outcomes.
  • Established and maintained relationships with key stakeholders.
  • Assessed community needs and identified resources for social and community service programs.
  • Analyzed trends and data to inform decision-making and program development.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Spearheaded fundraising efforts to support social and community service initiatives.

Office Assistant

Linden Plaza Housing Authority
04.2019 - 11.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Delivered clerical support by handling range of routine and special requirements.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Monitored security to help maintain equipment, data and information safety.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Edited and proofread documents for accuracy and completeness.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Coordinated and scheduled meetings and appointments.

Telemarketer

College Hunks Hauling Junk & Moving
02.2016 - 05.2019
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Called prospective customers in designated market area to qualify leads.
  • Completed daily and weekly sales reporting using assigned tools.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Recorded contact information of customers and potential customers in internal database.
  • Followed up with customers to solicit further sales.
  • Asked pertinent questions to understand customer requirements.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Qualified leads and set up customer appointments for outside sales team.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Utilized sales techniques to build customer interest and close sales.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Set up appointments with interested customers according to schedule availability.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Negotiated pricing and payment terms with customers when possible to close deals.

Education

Associate of Science - Criminology

John Jay College of Criminal Justice of The City University of New York
New York, NY
06.2017

Skills

  • Managing Orders
  • Financial Records
  • Office Operations
  • Consumer Trends
  • Office Organization
  • Filing Documents
  • Customer Communication
  • Procedures Scheduling
  • Weekly Payroll
  • Supply Orders

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Pantry Coordinator

Bridgeport Rescue Mission
10.2021 - 08.2023

Office Assistant

Linden Plaza Housing Authority
04.2019 - 11.2021

Telemarketer

College Hunks Hauling Junk & Moving
02.2016 - 05.2019

Associate of Science - Criminology

John Jay College of Criminal Justice of The City University of New York

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Telesha FerrellOffice Assistant