Telesha Ward

I assist in the adjudication of personal background investigations for suitability for employment. Ensure that sensitive investigative data is handled and controlled in a secure manner. Provide administrative support to Personnel Security Specialists. Provide customer service support internally and externally. Provide security clearance requests, initiating NBIS/eApp issues and/or questions. Process investigations for FBI, OPM (NBIB), possess thorough knowledge of NBIS/eApp, DISS, Experian, Selective Service Verification, PIPS/CVS, NCIC, fingerprint cards and live scan processing and security databases. Create new and update existing cases in JSTARS NextGen in a timely and efficient manner. Manage the employee roster to include removing personnel that are no longer working for the client or the districts, adding clearance information, etc.

• Enhanced personnel security processes by conducting comprehensive background investigations and evaluating clearance eligibility.
• Streamlined security clearance procedures for increased efficiency and faster processing times.
• Managed sensitive case files, maintaining confidentiality and strict adherence to privacy laws.
• Assembled and maintained applicant files.

As a Badging Clerk, I greeted visitors in a professional and courteous manner and processed visitors in accordance with DOJ policy governing access control Ascertain the nature of the visit, obtain necessary information to conduct query (i.e., official state driver's license or other form of government issued identification, official DOJ invitation for a special event or documentation regarding meeting). Upon the determination of the nature of the visitor and the visitors status (escorted or unescorted), I assigned the appropriate temporary access badge (or identifier that will be used by DOJ) to the visitor. Retrieved information regarding visitor entries and logs upon the COR's request.

• Increased efficiency by streamlining filing systems and organizing important documents.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

As a Server, I possessed and maintained an in- depth of knowledge on all food and beverage products served at the property. Provided prompt, friendly, courteous and outstanding food and beverage guest service at all times, while anticipating guest needs. Served alcoholic beverages to guests and verified age of any guest who looks under the age of thirty. Maintained cleanliness of the entire area including the floors, tables, ledges, counters, etc. Maintained complete familiarity with all menu items and specials. Followed all uniform and appearance standards. Ensured that tables are properly set, side stations are clean, and all side work is properly done. Reset tables after use and accurately rang in all charges through the POS system. Maintained proper sanitary and safety practices. Offered additional service to ensure an outstanding guest experience. Assisted with initial guest complaints and informed manager on duty immediately. Maintained the ability to service assigned stations as required. Remained in control and maintained composure during high volume situations.

• Increased repeat clientele by building rapport with patrons and anticipating their preferences.
• Maintained a clean and organized bar area for optimal efficiency during busy shifts.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
• Elevated customer satisfaction by promptly addressing any concerns or special requests.
• Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
• Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.