Summary
Overview
Work History
Education
Skills
Quickprofile
Key Qualifications
Timeline
Generic

TELESIA GRIFFIN

Killeen,TX

Summary

Veteran seeking a new career opportunity in Human Resources Management. Demonstrated ability to manage, motivate, and build cohesive teams that achieve results. Accurately perform challenging tasks with precision and attention to detail. Excel at organizing and setting up new procedures, troubleshooting and taking adverse situations and making them positive. Excellent organization and time-management skills, with a history of earning trust and rapport with all levels of management, peers, and subordinates.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.

Overview

2025
2025
years of professional experience

Work History

Manager, Senior Administrator

  • Trained and supervised more than 50 subordinates
  • Managed over 10 junior leaders
  • Provided guidance in the areas of training, leadership, conduct, professional development, assignments and safety
  • Wrote standard operation procedures and worked closely with senior-level management from diverse organizations to achieve goals
  • Selected over several employees to serve in sensitive position aiding members who have been affected by tragedy
  • Utilized compassion and counseling skills to provide the highest level of customer service to assigned members and their families

Instructor/Writer

  • Mentored numerous new personnel, facilitating their skill development, advancement, and success
  • Supervise, counsel, and perform diverse tasks pertaining to personnel training
  • Planned, coordinated, and conducted recognition of training, achievement, and induction ceremonies
  • Provided formal classroom instruction, teaching 10-15 students at a time; utilized PowerPoint displays, handouts, CDs, and videos
  • Tested and evaluated learners

Administration

  • Directed day to day processing of personnel pay related issues for over 600 personnel
  • Planned, established, implemented, and enforced the management control of special pay programs, resulting in a 100 percent increase of accountability
  • Processed, tracked, and completed all records, awards, and promotions for all employees over a three-year period
  • Managed the use and operation of over $500K worth of highly sensitive equipment, with zero loss or damage
  • Oversee a full spectrum of administrative operations, systems and programs
  • Worked with senior management to create Human Resources policies and procedures; promotion of employees; created tracking systems which increased accountability and efficiency of personnel actions and customer service
  • Handled administrative workplace issues resulted in successful completion of special projects
  • Developed orientation, training and counseling/mentorship programs
  • Managed personnel placement, accountability programs and personnel records
  • Well versed in Microsoft office software
  • Exceptional performance in clerical responsibilities
  • Interpreted federal regulations
  • Wrote company policies to comply with current regulations
  • Mediated disputes and disciplinary actions
  • Created and presented training on leadership and management
  • Interviewed and placed new employees
  • Wrote job descriptions and employee evaluations
  • Increased organization effectiveness and productivity by reducing turnover and costs while improving employee morale

Claims Advisor

CenTex Injury and Worker's Comp
06.2023 - 09.2024
  • Maintained comprehensive knowledge of industry regulations, ensuring compliance in all claim handling procedures.
  • Managed a high volume of claims, ensuring timely settlements for clients.
  • Assisted clients in navigating the often complex world of insurance claims while providing empathetic support during difficult situations.
  • Developed strong relationships with external partners including medical professionals, repair shops, and legal representatives to facilitate seamless claim resolutions.
  • Ensured accuracy of data entry by diligently reviewing and updating client records in the company database system.
  • Conducted thorough investigations of complex claims to ensure accurate evaluations and appropriate reimbursements.
  • Reduced claim resolution time by implementing streamlined workflow processes.
  • Coordinated effectively with other departments such as underwriting and risk management for improved decision-making on policy renewals.
  • Enhanced customer satisfaction by efficiently processing and resolving insurance claims.
  • Negotiated fair settlements with policyholders and claimants, maintaining a professional demeanor during sensitive discussions.
  • Provided exceptional customer service by addressing client concerns and keeping them informed throughout the claims process.
  • Continuously updated personal knowledge of industry trends and developments to provide informed recommendations on claim handling procedures.
  • Collaborated with adjusters and investigators to gather accurate information for claim assessments.
  • Contributed to overall department success by consistently meeting or exceeding established performance metrics and goals.
  • Achieved positive outcomes for both the company and clients by skillfully negotiating with opposing parties to reach mutually agreeable resolutions.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Followed up with customers on unresolved issues.
  • Examined claims forms and other records to determine insurance coverage.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Researched claims and incident information to deliver solutions and resolve problems.

Education

Digital Training Management System Course -

01.2017

Applied Suicide Intervention Skills Training T4T Course -

01.2016

Advanced Leaders Course -

01.2016

Retention Course -

01.2016

Equal Opportunity Leaders Course -

01.2016

Basic Leaders Course -

01.2010

B.S. - Animal Science

North Carolina Agricultural and Technical State University
01.2008

Administrative Specialist Course -

01.2006

Postal Operations Course -

01.2006

Skills

  • Adaptable
  • Administrative
  • Leadership
  • Critical Thinker
  • Delegation
  • Teamwork
  • Self-disciplined
  • Management
  • Selfless service
  • Multitasking
  • Detailed
  • Advisor
  • Energetic
  • Result-oriented
  • Interpersonal
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Development
  • Negotiation
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Effective Communication
  • Problem Resolution
  • Adaptability and Flexibility
  • Positive Attitude
  • Attention to Detail
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Team Development
  • Work Planning and Prioritization
  • Task Delegation
  • Training and Development
  • Employee Coaching and Mentoring
  • Goal Setting
  • Professional and Courteous
  • Documentation And Reporting
  • Negotiation and Conflict Resolution

Quickprofile

Veteran seeking a new career opportunity in Human Resources Management. Demonstrated ability to manage, motivate, and build cohesive teams that achieve results. Accurately perform challenging tasks with precision and attention to detail. Excel at organizing and setting up new procedures, troubleshooting and taking adverse situations and making them positive. Excellent organization and time-management skills, with a history of earning trust and rapport with all levels of management, peers, and subordinates.

Key Qualifications

  • Adaptable
  • Administrative
  • Leadership
  • Critical Thinker
  • Delegation
  • Teamwork
  • Self-disciplined
  • Management
  • Selfless service
  • Multitasking
  • Detailed
  • Advisor
  • Energetic
  • Result-oriented
  • Interpersonal

Timeline

Claims Advisor

CenTex Injury and Worker's Comp
06.2023 - 09.2024

Digital Training Management System Course -

Applied Suicide Intervention Skills Training T4T Course -

Advanced Leaders Course -

Retention Course -

Equal Opportunity Leaders Course -

Basic Leaders Course -

B.S. - Animal Science

North Carolina Agricultural and Technical State University

Administrative Specialist Course -

Postal Operations Course -

Manager, Senior Administrator

Instructor/Writer

Administration

TELESIA GRIFFIN