Telesia Unga
San Francisco,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities and a talent for adjusting to new environments. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Office Administrator
Alliance Ground Internationa
South San Francisco, California
04.2021 - Current
- Verified the contents of inventory loads against shipping papers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Resolved customer complaints or answered customers' questions.
- Created, updated, and tracked project plans to ensure all tasks were completed on time.
- Completed day-to-day duties accurately and efficiently.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Computed, recorded and proofread data or reports.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained confidentiality of sensitive information and documents.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Amazon Delivery
Logistics Health Incor
San Francisco, California
05.2020 - 09.2020
- Monitored package deliveries to ensure timely arrivals at destinations.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Used scanners to track parcel information, condition or receipt.
- Prioritized urgent deliveries according to company guidelines.
- Used problem-solving skills to address and navigate delivery challenges.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Resolving customer disputes relating to damaged goods or incorrect orders promptly and professionally.
- Reviewed delivery documents and orders and reported errors to supervisor.
Education
Some College (No Degree) -
College of San Mateo
San Mateo, CASome College (No Degree) -
BYUI Pathways
Idaho Falls, IDSkills
- Critical thinking
- Analytical and critical thinking
- Dependable and responsible
- Time management
- Interpersonal communication
- [Type] Software Proficiency
- Problem-solving
- Communication
- Organization and time management
- Team management
- Task prioritization
- Social perceptiveness
- Adaptive learning
- Reliability
- Attention to detail
Hobby
- Reading
- Hiking
- Family quality time
Extra-Curricular Activities
- Singing in choir
- Community Service
- Exercising
Timeline
Office Administrator
Alliance Ground Internationa
04.2021 - Current
Amazon Delivery
Logistics Health Incor
05.2020 - 09.2020
Some College (No Degree) -
College of San Mateo
Some College (No Degree) -
BYUI Pathways