Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Telethia S. Talton

Norcross,GA

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 7 years of experience interviewing specialists, witnesses and claimants to compile information. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Technical Support Representative

Piedmont Hospital
04.2022 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

911 Dispatcher

Grady Memorial Hospital
08.2014 - 03.2024
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Read system maps and caller information, and documented details in system.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.

STD Claims Analyst

Lincoln Financial
03.2016 - 02.2022
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
  • Collaborated with cross-functional teams to develop best practices for claim handling procedures.
  • Assisted clients throughout the entire lifecycle of their claim, from initial filing to final settlement or denial determination.

Education

Bachelor of Science - Computer Engineering Technology

Kennesaw State University
Kennesaw, GA
05.2025

Skills

  • Technical Troubleshooting
  • Technical Support
  • Product Troubleshooting
  • Remote Support
  • Customer Service
  • Call Center Operations
  • Customer service expert
  • Software Installation
  • Application support
  • Data Recovery
  • Technical issues analysis
  • Desktop support
  • Java Full Stack
  • Organizational Skills
  • Problem-Solving
  • Microsoft Windows and Office

Accomplishments

  • Endorsements in software development and mobile applications.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 30 staff members.

Languages

Spanish
Professional Working

Timeline

Technical Support Representative

Piedmont Hospital
04.2022 - Current

STD Claims Analyst

Lincoln Financial
03.2016 - 02.2022

911 Dispatcher

Grady Memorial Hospital
08.2014 - 03.2024

Bachelor of Science - Computer Engineering Technology

Kennesaw State University

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Telethia S. Talton