TELIA JONES
Freeport,NY
Summary
Ambitious criminal justice Student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel. Results-driven front desk associate with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Gersh Academy
West Hempstead
10.2023 - Current
- Supporting students with disabilities
- Providing one-on-one or small group instruction
- Assisting with transition
- Grading papers, preparing materials for lessons and supervising students during lunch and recess.
- Providing additional support and assistance in order to ensure a smooth and effective learning environment
Operations Management Specialist/ Human Resource
UPS
Uniondale
09.2021 - 10.2023
- Answering and troubleshooting customers calls and complaints.
- Reviewing cases
- Investigating deliveries and anticipated deliveries.
- Communicating with drives about routes and driving plans.
- Processes driver time cards
- Recruitment and selection
- Training and development
- Performance management and ensuring compliance with labor laws and ethical standards.
Group Leader
Queens Community House
Forest Hills, NY
09.2017 - 06.2019
- Promoted a safe and positive environment for all children, peers and other personnel
- Applied clinical and behavioral knowledge to maintain safety during crisis moments
- Directed activities to promote growth in mental, emotional and educational areas
- Cultivated strong relationships with students by listening carefully and offering positive reinforcement
- Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands
Education
Bachelor of Arts - Criminal Justice
Utica College
Utica, NY12.2021
High School Diploma -
The Young Women Leadership School of Queens
Jamaica, NY06.2017
Skills
- Order entry
- Merchandise stocking
- Product knowledge
- Accuracy and efficiency
- Conflict management
- Cash transactions
- Microsoft Office
- Administrative skills
- Analytical mastery
- Behavioral guidance
- Student empowerment
- Issue resolution
- Cross-selling and upselling
- Lead development
Phone
cell, 347-975-5851
Timeline
Paraprofessional
Gersh Academy
10.2023 - Current
Operations Management Specialist/ Human Resource
UPS
09.2021 - 10.2023
Group Leader
Queens Community House
09.2017 - 06.2019
Bachelor of Arts - Criminal Justice
Utica College
High School Diploma -
The Young Women Leadership School of Queens
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