Hi, I’m
Telia Patterson
Hollywood,FL
Summary
Results-driven Sales & Completions Manager with a proven track record in driving revenue growth and enhancing team performance through strategic planning and coaching.
Overview
15
years of professional experience
Work History
United State Solutions
Sales & Completions Manager
09.2024 - 03.2026
Job overview
- Owned and executed territory strategy, driving aggressive revenue growth across residential and Sales Completions. Closing 100% in completed sales.
- Led from the front—coaching, closing, and holding teams accountable to exceed daily and monthly targets.
- Transformed team performance through structured KPI tracking, daily strategy sessions, and real-time coaching.
- Closed high-ticket deals using consultative, solution-based selling and advanced negotiation tactics.
- Strengthened customer retention by resolving escalations quickly and protecting brand reputation.
- Elevated field performance using SPOTIO and data-driven insights to optimize productivity and conversions.
- Built a culture of urgency, accountability, and results—turning average performers into producers.
Spectrum
Residential Marketing Manager
01.2021 - 09.2024
Job overview
- Directed multi-territory operations, leading managers and teams to consistently outperform sales targets. Exceeding 200% attainment to Goal
- Built and developed high-performing sales leaders through hands-on coaching and performance management.
- Expanded market share by forming strategic partnerships with local businesses, generating consistent SMB pipeline.
- Ran hybrid field/remote operations with full accountability for performance, execution, and results.
- Delivered impactful training on product knowledge, compliance (COBC), and elite customer engagement.
- Identified operational gaps and implemented solutions that improved efficiency and team output.
- Managed performance issues decisively, including disciplinary actions and terminations to protect team standards.
- Developed and executed comprehensive marketing strategies to enhance brand visibility and customer engagement.
- Mentored junior staff on best practices in campaign development and performance analysis, fostering professional growth.
AT&T Mobility
Event Manager Mobile Retail
05.2011 - 12.2020
Job overview
- Implemented innovative event technology solutions to streamline registration processes and improve operational efficiency.
- Drove FirstNet growth by targeting first responders and military sectors with precision outreach strategies.
- Generated and converted high-value leads through cold outreach, Salesforce pipeline management, and event execution.
- Represented AT&T as a brand leader at major events, increasing visibility and strengthening community trust.
- Produced and executed large-scale events that consistently delivered strong ROI and pipeline growth.
- Developed innovative engagement strategies that elevated brand presence and conversion rates.
Education
The Art InstitutesFort Lauderdale, FL
Some College (No Degree) from Media Animation
Skills
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Sales techniques
- Policy implementation
- Conflict resolution
- Sales management
- Workforce management
- Expense tracking
- Salesforce management
- Safety procedures
- Coaching and mentoring
- Hiring and training
- Professional and courteous
Timeline
Sales & Completions Manager
United State Solutions
09.2024 - 03.2026
Residential Marketing Manager
Spectrum
01.2021 - 09.2024
Event Manager Mobile Retail
AT&T Mobility
05.2011 - 12.2020
The Art Institutes
Some College (No Degree) from Media Animation