Telia Pinkney-Ratliff
Millville,NJ
Summary
I am an upbeat and flexible person with 25+ years experience in customer service relations. Driven and results-focused professional seeking a Management position where I can grow!
Overview
11
11
years of professional experience
Work History
Team Supervisor
Wawa
05.2015 - Current
- Maintained friendly and professional customer interactions.
- Verified that all merchandising standards were maintained on a daily basis.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Created employee schedules to align coverage with forecasted demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Owner
JSC Cleaning
07.2013 - Current
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Interacted well with customers to build connections and nurture relationships.
Administrative Assistant
EnviroSound
04.2014 - 04.2015
- Received and processed cash and credit payments for services rendered.
- Described use and operation of merchandise to customers.
- Maintained friendly and professional customer interactions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Optimized calendar management for Owner by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Family Worker Degree - Public Service
Cumberland County College
Vineland, NJ06.1997
High School Diploma -
Pleasantville High School
Pleasantville, NJ06.1996
Skills
- Inventory control procedures
- Employee scheduling
- Cash handling accuracy
- Flexible schedule
- Loss prevention
- Personnel training and development
- Strong communication skills
- Time management
Timeline
Team Supervisor
Wawa
05.2015 - Current
Administrative Assistant
EnviroSound
04.2014 - 04.2015
Owner
JSC Cleaning
07.2013 - Current
Family Worker Degree - Public Service
Cumberland County College
High School Diploma -
Pleasantville High School
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