Telicia Baylor
Savannah,GA
Summary
Proven healthcare professional with extensive experience at Skilled Medical Professionals Unlimited, adept in patient care and behavioral intervention planning. Demonstrates a strong ability to increase claim accuracy and foster collaborative relationships, enhancing patient satisfaction. Skilled in basic medical terminology and behavior management techniques, ensuring compliance and high-quality care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scheduling and Intake
Skilled Medical Professionals Unlimited
01.2023 - Current
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Increased accuracy of submitted claims through meticulous attention to detail in verifying insurance eligibility and benefits.
- Nurtured strong professional relationships with insurance representatives, fostering a collaborative atmosphere during negotiations on behalf of patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Private Duty PCA
Kendra's Happy Home Care
10.2018 - 01.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
Personal Care Assistant
Coastal Home Care
06.2014 - 02.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Assisted patients with self-administered medications.
Mental Health Technician
Gateway Behavioral Health
03.2011 - 04.2014
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
Social Worker Assistant
The Recovery Place
11.2008 - 09.2010
- Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
- Increased access to resources by building partnerships with local organizations that provide essential services.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
- Transported children and families as directed by child welfare worker or visitation coordinator.
- Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
- Assisted in crisis intervention situations, providing immediate support and coordinating appropriate responses.
- Monitored client progress through regular check-ins and updates with supervising social workers.
- Supported program leadership in handling day-to-day management needs of busy office.
- Maintained accurate client records, ensuring privacy and compliance with regulations.
- Performed urine drug testings and breathalyzer testings on individuals.
Education
High School Diploma -
A.E. Beach High
Savannah05.2000
Skills
- Basic medical terminology
- Order of draw
- Patient Care
- Specimen handling
- Behavioral Intervention Planning
- Positive Reinforcement
- Behavior management techniques
- Problem-Solving Skills
- Multitasking Abilities
Certification
Medical Terminology
Savannah Technical College
Savannah, GA
April 2005
Behavior Assistant
PBS Corp.
Orlando, FL
March 2016
National Certified Phlebotomy Technician
National Association of Phlebotomy Technician Professionals
Savannah, GA
May 2024
Timeline
Scheduling and Intake
Skilled Medical Professionals Unlimited
01.2023 - Current
Private Duty PCA
Kendra's Happy Home Care
10.2018 - 01.2023
Personal Care Assistant
Coastal Home Care
06.2014 - 02.2016
Mental Health Technician
Gateway Behavioral Health
03.2011 - 04.2014
Social Worker Assistant
The Recovery Place
11.2008 - 09.2010
High School Diploma -
A.E. Beach High
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