Telicia Leonard
Goldsboro,North Carolina
Summary
Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Officer
United States Army Reserve
Salisbury, NC
09.2022 - Current
- Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
- Identified and troubleshot logistical issues and delays, communicating issues to managers and customers.
- Monitored daily routes and delivery schedules, tracking dispatches in real-time.
- Coordinated product shipments from point of origin to destination.
- Analyzed network distribution and performed optimization studies to recommend changes for reducing cost.
- Verified and documented breakage and unsalable products, identifying overall trends.
Bank Teller
Wells Fargo
Goldsboro, NC
01.2023 - 11.2023
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Maintained confidentiality of bank records and client information.
- Took on additional shifts during busy periods to minimize staffing shortages.
Diversity, Equity, and Inclusion- Graduate Assist
University Of North Carolina At Pembroke
Pembroke, NC
01.2022 - 01.2023
- Implemented policies, procedures and programs to carry out educational standards and goals.
- Directed and coordinated activities of teachers or administrators at schools, public agencies or institutions.
- Maintained updated knowledge through continuing education and advanced training.
- Facilitated training sessions on unconscious bias, cultural competence, and inclusive leadership for employees.
- Regularly conducted diversity audits to evaluate the organization's progress and identified areas for improvement.
- Led the improvement and implementation of complete DEI strategies, ensuing in 80% increase in diversity within the organization.
Production Planner and Scheduler 1
Newport News Shipbuilding
Newport News, VA
06.2021 - 01.2023
- Boosted efficiency and minimized waste by receiving production material deliveries according to forecasting and demand.
- Achieved production goals by personalizing SAP production planning and scheduling dashboards.
- Allocated resources and controlled inventory by assessing materials stock, monitoring production performance and managing backlogs.
- Compiled data on spreadsheets to devise forecasts for production planning by gathering input from production staff and leaders.
- Regularly conducted production meetings to communicate schedule changes, address challenges, and ensure alignment across departments.
- Tracked and reported production progress through ERP systems, identified trends, and made informed decisions based on the use of data.
- Interpreted and assessed production data to identify inefficiencies, bottlenecks, and improvements.
Front Desk Service Representative
Planet Fitness
Raleigh, NC
11.2020 - 04.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Supervised daily operations of front desk in absence of manager.
- Facilitated successful front desk operations for high-volume guests.
- Communicated safety processes and procedures with customers during emergencies.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Customer Service Associate
Walmart
Knightdale, NC
05.2020 - 11.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
Summer Internship Supply Chain Procurement O51
Newport News Shipbuilding
Newport News, VA
06.2019 - 08.2019
- Handled procurement, logistics and recordkeeping to facilitate and enhance company operations.
- Determined inventory goals, product stock and risk management objectives and oversaw techniques to maximize inventory.
- Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
- Monitored suppliers' activities to assess performance in meeting quality or delivery requirements.
- Evaluated and selected information or other technology solutions to improve tracking and reporting of materials or product distribution, storage or inventory.
- Supported company's business strategy by developing and managing global supply base contributing to growth.
Library Technical Assistant
Elizabeth City State University
Elizabeth City, NC
09.2017 - 05.2019
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Developed strong understanding of cataloging books and other materials through various methods.
- Operated networked and standalone PCs, photocopier, fax machine and scanner.
- Handled daily tasks, facility maintenance and security to support staff members.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
Quality Assurance Analyst
Mt. Olive Pickle Company
Mt. Olive, North Carolina
05.2016 - 06.2018
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Prepared and analyzed internal and external quality reports for management staff review.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Documented, triaged and managed defects and worked with developers to facilitate timely resolutions.
- Oversaw process checks to verify proper completion and correct frequency.
- Streamlined processes, increasing efficiency and consistency to support quality initiatives.
Human Resources Assistant
Louisburg College
Louisburg, NC
09.2016 - 12.2016
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Coordinated training schedules and filed crucial administrative paperwork.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Education
MBA - Finance And Supply Chain Management
University of North Carolina Pembroke
Pembroke, NC 08.2023
Bachelor of Science - Business Administration And Management
Elizabeth City State University
Elizabeth City, NC05.2021
Associate of Arts - General Studies
Louisburg College
Louisburg, NC05.2017
Skills
- Money Handling
- Asset Management
- Verbal and Written Communication
- Information Processing
- Recordkeeping and Documentation
- Honest and Dependable
- Task Prioritization
- Regulatory Compliance
- Planning & Organizing
- Critical Thinking
Certification
Unit Movement Officer Deployment Planning
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Bank Teller
Wells Fargo
01.2023 - 11.2023
Transportation Officer
United States Army Reserve
09.2022 - Current
Diversity, Equity, and Inclusion- Graduate Assist
University Of North Carolina At Pembroke
01.2022 - 01.2023
Production Planner and Scheduler 1
Newport News Shipbuilding
06.2021 - 01.2023
Front Desk Service Representative
Planet Fitness
11.2020 - 04.2021
Customer Service Associate
Walmart
05.2020 - 11.2020
Summer Internship Supply Chain Procurement O51
Newport News Shipbuilding
06.2019 - 08.2019
Library Technical Assistant
Elizabeth City State University
09.2017 - 05.2019
Human Resources Assistant
Louisburg College
09.2016 - 12.2016
Quality Assurance Analyst
Mt. Olive Pickle Company
05.2016 - 06.2018
MBA - Finance And Supply Chain Management
University of North Carolina Pembroke
Bachelor of Science - Business Administration And Management
Elizabeth City State University
Associate of Arts - General Studies
Louisburg College
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