Summary
Overview
Work History
Education
Skills
Timeline
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Telina Quintanilla

Summary

Detail-oriented Office Manager and Administrative Assistant with over a decade of experience in streamlining office functions and leading administrative teams to support executive needs. Proven ability to coordinate resources and enhance operational efficiency, ensuring seamless workflows that drive team productivity. Expertise in implementing organizational strategies that foster collaboration and optimize performance across various departments. Committed to creating a positive work environment that empowers staff and contributes to overall business success.

Overview

2026
2026
years of professional experience

Work History

Escrow Processor

SteamboatIS
10.2021 - Current
  • Processed escrow documents efficiently, ensuring compliance with regulatory standards.
  • Coordinated communication between lenders.
  • Managed funds disbursement accurately, maintaining detailed records for transparency.
  • Reviewed reports and identified discrepancies to mitigate potential issues.
  • Reconciled each of the banks I was in charge of daily/weekly.
  • Managed refunds and deposits
  • Reduced errors in documentation by thoroughly reviewing all paperwork and ensuring accuracy before submission.
  • Assisted in training new team members on company procedures, enhancing overall team performance and productivity.
  • Demonstrated proficiency in utilizing industry-specific software for efficient handling of escrow-related tasks and record-keeping requirements.

Office Manager/Admin. Assistant

Atlanta Binding & Graphic
2006 - 08.2021
  • Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. Invoicing,
  • Processed orders, Shipping and Receiving, Accounts receivables, Purchase Orders for Customers and Vendors, Product inventory and Managed Warehouse.
  • Coordinated office operations and ensured efficient workflow among staff.

Office Manager

Contractor Today
01.2005 - 01.2006
  • Organizing meetings and managing databases, Booking transport and accommodation
  • Organizing company events or conferences, Ordering stationery and furniture
  • Dealing with correspondence, complaints and queries, Preparing letters, presentations and reports
  • Open and close office, Order material and book Hotel reservations for subcontractors, Food and supplies for subcontractors
  • Release payroll checks, Daily paperwork, Answer phones, Make bank deposits, Take inventory of Vehicles and Manage Warehouse.

Store Manager

Claire's / Afterthoughts
01.1996 - 01.2005
  • Ensures the store is business ready and manages inventory by processing shipments, markdowns, store recovery, stock replenishment and back
  • Store operations: keeping the store running smoothly. Store operations: keeping the store running smoothly.
  • Collect information on agents and other staff performance from customers to make judgment on their performance,
  • Count down tills and shut registers down at the end of shift,
  • Manage time sheets and free employees at registers for lunch or breaks.
  • Coordinated department schedules to maximize coverage during peak hours.
  • Cross-trained and backed up other customer service managers.
  • Effective liaison between customers and internal departments.
  • Solved unresolved customer issues.

Education

GED -

Lake View High School
Chicago, IL
06-1989

Skills

  • TC Cash
  • Experience with Sage 50 software
  • Administrative and clerical tasks
  • Document preparation and editing
  • Database management
  • Accurate data entry
  • Proactive self-starter
  • Strong verbal communication
  • Written communication
  • Highly organized
  • Time management
  • Attention to detail
  • Customer service skills
  • Problem-solving

Timeline

Escrow Processor

SteamboatIS
10.2021 - Current

Office Manager

Contractor Today
01.2005 - 01.2006

Store Manager

Claire's / Afterthoughts
01.1996 - 01.2005

Office Manager/Admin. Assistant

Atlanta Binding & Graphic
2006 - 08.2021

GED -

Lake View High School

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