Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Telisa Lockett

Gilbert,AZ

Summary

Committed and Motivated General Accountant (Accounts Receivable) and Patient Care Coordinator with 24 plus years of exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Looking to expand and grow with the company.

Overview

24
24
years of professional experience

Work History

Accounts Receivable Accountant

Westin Phoenix Downtown
Phoenix, AZ
12.2017 - Current
  • Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
  • Interacted with internal and external auditors to help complete audits and resolve issues.
  • Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.

  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Generated, mailed and monitored invoices.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Reconciled daily cash receipts with general ledger entries.
  • Created and maintained accurate records of all invoices, payments, credits and deductions.
  • Prepared monthly statements for customers showing amount due and payment history.
  • Resolved customer inquiries regarding billing discrepancies or other issues in a timely manner.
  • Prepared weekly aging reports of accounts receivables for management review.
  • Assisted in month-end closing activities including journal entries, account reconciliation and variance analysis.
  • Analyzed credit memos, chargebacks and returned goods to determine proper accounting treatment.
  • Generated customer invoices based on sales orders and services performed.
  • Conducted collections calls to ensure prompt payment from delinquent customers.
  • Performed periodic audits of invoices to ensure accuracy of charges billed to customers.
  • Maintained complete documentation of all transactions related to accounts receivable.
  • Monitored customer accounts for non-payment or late payments.
  • Ensured compliance with company policies as well as federal and state laws relating to accounts receivable activities.

Housing and Billing Coordinator

JW Marriott Camelback Inn
Scottsdale, AZ
07.2013 - Current
  • Complete all attrition and cancellation tracking and reporting for groups and report data to Director of Event Planning 
  • Track and compile tight nights reporting for Revenue Management and Director of Planning for use at strategy 
  • Manage room only blocks
  • Room Block Projections
  • Work closely with Meeting Planner and Event Managers by maintaining open lines of communication regarding changes in status of each group ; (i.e. guest room pickup, slippage, cut-off dates, etc.)
  • Ensure that Group billing is set up accurately and on a timely basis.     
  • Completing and sending out Hotel Forecast in absence of General Merchandiser.
  • Review and coordinate specific housing requirements with incoming convention/meeting clients.
  • Adhered to Company policy of applying and recording Event Groups Room/Catering Attrition.
  • Verified and completed all Passkey/PMS and MARSHA exceptions to ensure reservation accuracy.
  • Attend weekly Block Meetings to review group room projections and hotel inventory.


Patient Care Coordinator

Freedom Pharmacy
Byfield, MA
06.2022 - 05.2024
  • Processed patient intake information and updated medical records to ensure accuracy.
  • Verified patients' insurance and payment methods during order set-up.
  • Obtained informed consent and payment documentation from patients and filed in system.

Housing and Billing Coordinator

Chicago Downtown Marriott and surrounding Marriott Sister Properties
Chicago, IL
09.2006 - 07.2013
  • Record & Assist Executive Team with upgrades, favors, and customer care tracking.
  • Suite sells for transient guests.
  • Assist with guest issues if co-worker is unable to provide viable solutions.
  • Facilitate the process of obtaining/reserving overflow rooms with Event Managers and Group Contacts.
  • Process and build blocks for affiliate groups, including tracking and maintaining inventory.
  • Respond to necessary e-mails regarding invoice payments and customer relations on a timely basis.
  • Communicated with Event Manager and client's on a regular basis to ensure completion of work in a timely manner.
  • Assisted Front Office Staff on high occupancy alert days to expedite check-ins and check-outs.

Front Office Rooms Controller

Chicago Marriott Downtown
Chicago, IL
02.2004 - 09.2006
  • Blocked and coordinated guestroom assignments to maximize room revenue and efficiencies based on arrival and departure patterns and special requests.
  • Scheduled to run shifts in the absences of Managers and Supervisors.
  • Assisted Desk Managers with credit card report and follow-up.
  • Prepared Express Check-ins as required.
  • Interacted with Sales and Event Managers regarding the proper handling of their groups.
  • Interacted with housekeeping regarding the VIP arrivals and expediting rooms.
  • Ran necessary reports for shift (No Show Reports, VIP Reports, Rooming List for various groups, etc.)
  • Pre-blocked special requests, packages, VIP Marquis level, suites, Platinum and Black card guests.
  • Prepared coupons for special package rates and prepare pre-registration materials as necessary.
  • Report directly to the Front Office Manager and Assistant Front Office Manager.

Front Desk Guest Service Representative

Chicago Marriott Downtown
Chicago, IL
07.2003 - 02.2004
  • Assisted Front Desk Supervisor with daily check list (i.e. credit report, dupe reservations, ostat reservations.)
  • Follow the Marriott standards of aggressive hospitality and adhered to guidelines and procedures.
  • Assisted rooms control with day to day operations of blocking VIP's, Marriott Rewards reservations and other special guest request.

Front Desk Guest Service Representative

Chicago O'Hare marriott
Chicago, Il
01.2001 - 07.2003
  • Served Guests at the Front Desk while providing the highest level of service in an efficient, courteous and professional manner.
  • Followed the Marriott standards of aggressive hospitality and adhered to guidelines and procedures.
  • Effectively worked and operated all Front Office Departments to achieve and promote the Marriott Standards of Excellence.

Skills

  • Works well under pressure and high level of demands
  • Motivated Self Starter
  • Detail Oriented
  • Excellent Communication Skills
  • Employee Training and Development
  • Highly Organized and able to multi task effectively
  • Marriott Systems (CI/TY, PMS, MARSHA, Etools, Passkey, PeopleSoft, Fosse)
  • Problem Resolution
  • Data Collection/Data Entry
  • Documentation and Reporting
  • Staff Training
  • Administration and Reporting
  • Issue and Conflict Resolution
  • Time Management

Accomplishments

Be Well Associate of the month May 2018 and June 2021 - 2017 (8) time Gold Key Winner Associate of the month May 2016 2016 (12) time Gold Key Winner 2015 (7) time Gold Key Winner 2014 (6) time Gold Key Winner 2013 (2) time Gold Key Winner Illinois Hospitality Lodging Assn. (IHLA) 2007 Administrative State Winner Illinois Hospitality Lodging Assn. (IHLA) 2007 Administrative Regional Winner 2007 2nd Quarter Associate of the month - Front of the House Winner 2007 (4) Time Gold Key Winner 2007 (2) Time 'MAG You' Winner 2006 (1) Time Gold Key Winner

Timeline

Patient Care Coordinator

Freedom Pharmacy
06.2022 - 05.2024

Accounts Receivable Accountant

Westin Phoenix Downtown
12.2017 - Current

Housing and Billing Coordinator

JW Marriott Camelback Inn
07.2013 - Current

Housing and Billing Coordinator

Chicago Downtown Marriott and surrounding Marriott Sister Properties
09.2006 - 07.2013

Front Office Rooms Controller

Chicago Marriott Downtown
02.2004 - 09.2006

Front Desk Guest Service Representative

Chicago Marriott Downtown
07.2003 - 02.2004

Front Desk Guest Service Representative

Chicago O'Hare marriott
01.2001 - 07.2003

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Telisa Lockett