Summary
Overview
Work History
Education
Skills
Timeline
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Telisha Jackson

Wallingford,CT

Summary

Talented healthcare professional with a proven track record of motivating teams and streamlining operations. Known for analytical problem-solving skills and persuasive communication abilities. Excels at thinking outside the box to find creative solutions. Experience in project management, process improvement, and financial analysis. A reliable business professional with 27 years of healthcare experience. Successfully streamlined business operations and reduced costs. Extensive knowledge spans across various areas of the healthcare industry.

Overview

28
28
years of professional experience

Work History

Hospital Liaison

Autumn Lake Healthcare
11.2023 - 07.2024
    • Facilitated successful transitions from acute care settings to rehabilitation facilities by effectively collaborating with external providers and advocating for appropriate levels of support based on individual patient requirements.
    • Helped clients set appointments, discussed plans and followed up to check on concerns.
    • Improved patient satisfaction by streamlining communication between hospital departments and external healthcare providers.
    • Fostered a culture of collaboration and open communication among hospital staff, ensuring optimal coordination in addressing patients' unique needs.
    • Participated in improvement planning to optimize services and improve future care.
    • Advocated on behalf of patients' needs and preferences regarding treatment options, ensuring that all parties were informed of potential benefits and risks.
    • Reviewed patient assessments, charts and medical opinions to determine best courses of action.
    • Participated in ongoing professional development opportunities to stay current on industry trends, regulatory changes, and emerging best practices in the hospital liaison field.
    • Served as a trusted resource for families navigating complex medical situations, offering compassionate guidance throughout their journey from admission to post-discharge support services.
    • Worked with hospitals and facilities to outline discharge plans.

Assistant Administrator

Genesis Health Care - Arden House
01.2022 - 05.2023
  • Acting as a liaison between nursing home staff and families to resolve issues related to resident care
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
  • Overseeing the financial operations at the nursing home, including collecting rent from tenants and maintaining records of incoming funds
  • Ensuring that residents receive quality care by providing guidance and support to staff members
  • Managing and maintaining the facilities' physical structure by ordering repairs and replacements as needed
  • Managing administrative tasks such as ordering supplies and arranging for contractors to perform repairs on facilities
  • Monitoring residents' health conditions and communicating any concerns to doctors or other medical staff
  • Tracked expenses, processed invoices and completed other related accounting tasks
  • Developed and distributed employee work schedules based on operational needs and employee requests.

Director of Private Duty

Constellations
06.2021 - 12.2021
  • Sets goals and objectives for operation and growth in accordance with company philosophy, policy and goals for growth
  • Responsible to develop sales plans for branch
  • Provides direction for team members and makes day to day operational decisions
  • Identifies and conducts sales activities to ensure adequate pipelines for business development
  • Provides clinical and regulatory oversight; monitors activities of clinical director to assure regulatory and federal compliance
  • Successfully negotiated client contract renewals to create increased revenue
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Discussed medical histories with patients in effort to provide most effective medical advice
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Clinical Receptionist II

Infertility Clinic, Yale University, EPIC
09.2005 - 08.2021
  • Helped patients complete necessary medical forms and documentation
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Maintained current and accurate medical records for patients
  • Checked patient insurance, demographic, and health history to keep information current
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts
  • Completed patient referrals to other medical specialists
  • Supported office staff and operational requirements with administrative tasks
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Admissions/Marketing Director

Western Rehab
09.2019 - 05.2021
  • Implement and execute marketing plans
  • Increase referral sources
  • Built relationships with physicians, social workers and vendors
  • Liaison between patient, families and medical staff
  • Hospital Liaison
  • Balance census of facility
  • Family Tours
  • Greet New Residents
  • Community Marketing Events
  • Extensive EMR use
  • Insurance Verification
  • Social Media Marketing
  • Created and managed marketing budget and monthly reporting
  • Supported sales and marketing teams by assisting in delivery of relevant and timely service information and collateral through variety of communication channels.

Admissions Director

RegalCare New Haven
11.2017 - 09.2019
  • Liaison between patient, families and medical staff
  • Hospital Liaison
  • Balance census of facility
  • Family Tours
  • Greet New Residents
  • Community Marketing Events
  • Extensive EMR use
  • Insurance Verification
  • Admission Contracts
  • Social Media Marketing.

Transition Coordinator

Smilow Cancer Hospital
08.2016 - 11.2017
  • Extensive patient and family contact and communication
  • Planned and developed solutions to unique and complex discharge
  • Extensive EPIC use
  • Knowledge of ICD 10
  • Accountable for ensuring appropriate transition of care from initial point of contact through discharge
  • Interacted with both external vendors, insurance companies, all members of the health care team
  • Followed all state and regulatory requirements for the appropriate screening of patients for skilled nursing facilities
  • Identified potential patient complaint areas and resolved issue with appropriate parties
  • Utilized all electronic computer systems to aid in workflow.

Sr. Administrative Associate

Child Care Centers, Yale New Haven Health Systems
12.2008 - 08.2016
    • Maintained all financial aspects of the center
    • Managed all children and staff files
    • Keep the center abreast on all state and city regulations
    • Planned all center wide and community events
    • Assisted in new staff selecting and hiring
    • Interviewed prospective candidates
    • Coordinated monthly staff meeting
    • Created and distributed quarterly newsletters
    • Extensive communication with families of all ethnicities
    • Extensive Microsoft Office use
    • Extensive EZ-Care 2 use.

Lead Scheduler

Maternal Fetal Medicine, Yale New Haven Health System
12.2002 - 12.2008
  • Scheduled appointments for 8 doctors
  • Prepared travel arrangement for 8 doctors
  • Maintained patient records
  • Followed up on patient complaints
  • Monitored Press Ganey Reports
  • Made outpatient referrals
  • Obtained Prior Authorizations
  • Kept staff abreast of updates and state regulations
  • Helped in new staff selecting and hiring
  • Interviewed prospective candidates
  • Knowledge of ICD-9
  • Led a team of 4 schedulers
  • Extensive Microsoft Office use.

Business Associate

Yale New Haven Health System
07.1999 - 12.2002
  • Handled sensitive situations discreetly while assisting with conflict resolution among staff members or patients'' families when necessary.
  • Demonstrated adaptability in adjusting work responsibilities based on changing needs or requirements within the medical unit.
  • Enhanced unit efficiency with proper scheduling of patients'' tests, appointments, and procedures.
  • Supported administrative duties by transcribing physician orders, updating charts, and maintaining accurate patient data records.
  • Assisted in preparing discharge paperwork to expedite the process for both patients and healthcare providers.
  • Assisted nursing staff with non-clinical tasks such as transporting specimens or coordinating meal services for patients.
  • Proactively identified opportunities for process improvements within the unit, contributing to overall efficiency gains and optimized patient care experiences.

Secretary

Yale New Haven Health System
12.1996 - 07.1999
  • General clerical duties
  • Maintained patient records
  • Assisted in planning clinic events
  • Worker's Compensations Claims
  • Extensive Employee Contact.

Education

Certificate - Long Term Care Administration

Quinnipiac University
Hamden, CT

Master of Science - Health Administration

University of New Haven
West Haven, CT

Bachelor of Science - Business Administration And Management

Albertus Magnus College
New Haven, CT

Skills

    • Operational Requirements
    • Office Management
    • Expense Reporting
    • Strategic Planning
    • Performance Improvement
    • Business Administration
    • Patient Service
    • Regulatory Compliance
    • Resourceful and Analytical
    • Customer Experience
    • Budget Management
    • Team Collaboration
    • Patient confidentiality
    • Professionalism and Ethics
    • Healthcare Systems Knowledge
    • Family Support
    • Paperwork coordination
      • Quality controls
      • Resource advocacy
      • HIPAA Compliance
      • Registration and Admissions
      • Eligibility Determination
      • EMR Updating
      • Post-Discharge Care Coordination
      • System Updating
      • Calm and Effective Under Pressure
      • Multitasking
      • Caring and Empathetic
      • Decision-Making
      • Insurance verifying
      • Communicating to Patients and Families
      • Patient Confidentiality and Data Security
      • Insurance Authorizations

Timeline

Hospital Liaison

Autumn Lake Healthcare
11.2023 - 07.2024

Assistant Administrator

Genesis Health Care - Arden House
01.2022 - 05.2023

Director of Private Duty

Constellations
06.2021 - 12.2021

Admissions/Marketing Director

Western Rehab
09.2019 - 05.2021

Admissions Director

RegalCare New Haven
11.2017 - 09.2019

Transition Coordinator

Smilow Cancer Hospital
08.2016 - 11.2017

Sr. Administrative Associate

Child Care Centers, Yale New Haven Health Systems
12.2008 - 08.2016

Clinical Receptionist II

Infertility Clinic, Yale University, EPIC
09.2005 - 08.2021

Lead Scheduler

Maternal Fetal Medicine, Yale New Haven Health System
12.2002 - 12.2008

Business Associate

Yale New Haven Health System
07.1999 - 12.2002

Secretary

Yale New Haven Health System
12.1996 - 07.1999

Certificate - Long Term Care Administration

Quinnipiac University

Master of Science - Health Administration

University of New Haven

Bachelor of Science - Business Administration And Management

Albertus Magnus College

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Telisha Jackson