Telisha West
Amory,Mississippi
Summary
Highly experienced and dedicated management professional with a proven track record of consistently increasing sales, customer satisfaction, and loyalty. Recognized by peers for strong work ethic and commitment to delivering exceptional customer service. Skilled in developing and leading highly effective teams, as well as creating and executing strategic plans. Known for exceptional organizational skills, attention to detail, and ability to think creatively. Driven to exceed expectations and eager to leverage skills and knowledge to contribute to team success. Ready to bring expertise to your organization with a strong desire to make an immediate impact.
Overview
19
19
years of professional experience
Work History
Virtual Instructor
H&R Block
Vernon, AL
08.2024 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Tax Preparer/Pre Season Tax Preparer
H&R Block
Vernon, AL
11.2023 - 07.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Maintained compliance by adhering to current tax laws and regulations.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Analyzed prior year returns for discrepancies, correcting errors to favor clients' financial positions.
Sales Manager
Buddy's Home Furnishings
Columbus, MS
07.2023 - 10.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
BRANCH MANAGER
Harbor Financial
Houston, Mississippi
06.2022 - 05.2023
- My duties included soliciting new and current clients, loan approvals, closing loans, taking applications, posting payments, filing paperwork, working legal accounts, filing bankruptcy, and managing a full office staff
- Interviewing and training new staff as needed
- Ensuring proper staffing, training, and supplies for daily operations
- Monitoring staff time and attendance
- Coaching and training as needed
- Ensuring excellent customer service at every customer contact.
MULTI UNIT TEAM LEADER
H&R Block
Tupelo, Mississippi
10.2019 - 04.2022
- I have worked at H&R Block in many different aspects
- I have been a receptionist, tax professional, preseason manager, client conversion specialist, recruiting manager, interviewing manager, and a multi unit team leader
- Answering the phones, setting and confirming appointments, taking payments, collecting & converting returns
- Building schedules and time keeping for roughly 70 employees in 6 offices
- Creating deposits and overseeing cash handling for my 6 offices
- Interviewing, hiring, and training new employees, along with reviewing continuing education and teaching skills classes for prior employees
- Handling client issues directly and partnering with my DGM to ensure timely resolution.
Tax Preparer/Pre Season Tax Preparer
H&R Block
Amory, MS
05.2017 - 09.2019
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
PARTS SALES MANAGER
Autozone
Amory, MS
09.2016 - 08.2018
- My duties included opening and closing the store, running shift, commercial sales & delivery accounts, daily deposits, cash handling, planograms, merchandising, inventory, stocking, customer sales, upselling, scheduling, and other daily and weekly tasks of running and operating a parts store.
Client Service Representative
H&R Block
Amory, MS
12.2016 - 04.2017
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
ADMINISTRATIVE ASSISTANT
Continental Engineering
Aberdeen, Mississippi
04.2005 - 09.2011
- General reception duties including but not limited to answering phones, fax, copies, filing, setting appointments, research, accounts receivable, accounts payable, daily deposits, monthly and weekly budgets, time keeping for all employees (hourly, vacation, holiday, sick), payroll for all employees, and other basic responsibilities.
Education
Certificate - Computers & Business
Monroe County Vocational Center
AberdeenCompleted Coursework Towards Associates Degree - Business
Itawamba Community College
Fulton, Mississippi08.2000
HIGH SCHOOL DIPLOMA -
Smithville High School
Smithville, Mississippi05.1999
Skills
- Staff Management
- Multitasking Abilities
- Cash Handling
- Sales Expertise
- Excellent Work Ethic
- Attention To Detail
- Excellent Communication Skills
- Build Customer Relationships
- Collections
- Marketing
Credentialsandlicenses
- Property and casualty insurance
- Auto Club insurance
- PTIN
References
- CHRISTY CARMENATE, H&R Block, Manager Friend, (662) 542-8134, cedendy@yahoo.com
- HALEY GRAVAT, Stay At Home Mom, Stay At Home Mom Friend, (662) 794-0265, hgravat1993@yahoo.com
- SHEILA VANCE, State Farm, Manager Friend, (662) 312-2303, sheilagay008@gmail.com
Timeline
Virtual Instructor
H&R Block
08.2024 - Current
Tax Preparer/Pre Season Tax Preparer
H&R Block
11.2023 - 07.2024
Sales Manager
Buddy's Home Furnishings
07.2023 - 10.2023
BRANCH MANAGER
Harbor Financial
06.2022 - 05.2023
MULTI UNIT TEAM LEADER
H&R Block
10.2019 - 04.2022
Tax Preparer/Pre Season Tax Preparer
H&R Block
05.2017 - 09.2019
Client Service Representative
H&R Block
12.2016 - 04.2017
PARTS SALES MANAGER
Autozone
09.2016 - 08.2018
ADMINISTRATIVE ASSISTANT
Continental Engineering
04.2005 - 09.2011
Certificate - Computers & Business
Monroe County Vocational Center
Completed Coursework Towards Associates Degree - Business
Itawamba Community College
HIGH SCHOOL DIPLOMA -
Smithville High School