Telissa Andrews
Jacksonville,FL
Overview
37
37
years of professional experience
Work History
Assistant General Manager (AGM)
Hampton Inn and Suites Deerwood
Jacksonville
08.2020 - Current
- The "Master Recruiter" of a very busy property and leads all efforts in recruitment, hiring, and training
- Motivated coach that inspires team members to provide outstanding guest services
- Responsible for full-cycle staffing, including recruiting, interviewing, and onboarding for all hotel departments; providing orientation for all new employees
- Monitoring and effectively forecasting hotel's employee staffing needs reviewing and approving employees' timecards
- Enforcing and leading all training and development efforts throughout the hotel
- Embracing and demonstrating the core ideology daily
- Maintaining a positive work environment, treating employees fairly, consistently, and with respect
- Encouraging and promoting teamwork
- Setting a positive example for all subordinates
- Completing all accounting procedures for the property
- Managing A/R and A/P appropriately
- Organizing all payables in a timely and effective manner.
Assistant General Manager (AGM)
Homewood Suites by Hilton
Jacksonville
12.2019 - 08.2020
- Cooperate with General Manager in recruiting, training, payroll processing, performance evaluation
- Assist General Manager in managing company policy to ensure positive work environment
- Setting a positive example for all team members
- Completing all accounting procedures for the property
- Coordinate with General in planning short- and long-term projects, budgets and schedules
- Maintain and facilitated all Customer service training
- Prepare and verify invoices and requisitions for goods and services
- Organizing all payables in a timely and effective manner.
Guest Service Manager1
Crowne Plaza Jacksonville Airport
Jacksonville
08.2012 - 12.2019
- Worked directly with General Manger maintain day to day operations
- Manage and monitor activities of Front office as Manger on duty, dealing with complaints Investigated and resolved
- Assist General Manager in managing company policy to ensure positive work environment
- Setting a positive example for all team members
- Completing all accounting procedures for the property
- Customer inquiries and complaints in an empathetic manner
- Maintain and facilitated all Customer service training
- Prepare and verify invoices and requisitions for goods and services
- Organizing all payables in a timely and effective manner.
Receptionist
Girl Scouts of Gateway Council
Jacksonville
07.2010 - 05.2012
- Greeted numerous visitors, including VIP's, vendors and interview candidates
- Met all customer call guidelines including service levels, handle time and productivity
- Always adhered to all confidentiality requirements
- Promptly responded to inquiries and requests from prospective customers
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Sales & Catering Coordinator/ Assistant
Wyndham Hotel
Jacksonville
11.2007 - 07.2010
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Maintained a clean reception area, including lounge and associated areas
- Assisted with event planning, including associated travel and logistical arrangements
- Obtained signatures for financial documents and internal and external invoices
- Coordinated board and committee meetings, including schedules and information preparation and distribution
- Received customer payments
- Totaled bills and calculated taxes.
Administrative Assistant
Tempforce
Jacksonville
08.1997 - 08.2002
- Maintained confidential files and city contracts
- Completed invoices and updated bid information for JPA contractors
- Prepared correspondence to meet organizations needs Investigated and resolved complex problems for internal/external customers consistently recognized for superior performance, management skills and problem-solving abilities
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Lead Guest Relations Representative
Sheraton Gateway Hotel
Norcross
05.1994 - 07.1997
- Verified that personal and payment information on guest accounts was accurate and complete
- Resolved service-related problems in a timely manner
- Reviewed account information and charges with guests during check-out
- Updated team members about changes in hotel products, services, pricing and policies
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
- Collaborated with maintenance and housekeeping to Greeted and welcomed all hotel guests with a smile
- Recruited and trained new members of the guest service team.
Flight Service Manager/Flight Operation
Continental Airlines
Newark
05.1987 - 01.1994
- Greeted passengers, verified tickets and directed passengers to assigned seats
- Managed and supervised flight personnel ensured all FAA compliance were met preflight & inflight
- Made all public announcements and performed safety demonstrations
- Handled Emergency situations, effectively implemented instructions from flight deck & followed appropriate emergency procedures
- Managed onboard sell of liquor, aided including lifting and stowing luggage
- Trained to provide emergency medical aid and assistance of disabled passengers
- Managed boarding gate/ticket counter operations
- Maintained air-to-ground and point-to-point radio contact with aircraft commanders
- Administered first aid to passengers in distress
- Addressed passengers' concerns about delayed and canceled flights and resolved the issue
- Supervised unaccompanied minors during flights.
Timeline
Assistant General Manager (AGM) - Hampton Inn and Suites Deerwood
08.2020 - Current
Assistant General Manager (AGM) - Homewood Suites by Hilton
12.2019 - 08.2020
Guest Service Manager1 - Crowne Plaza Jacksonville Airport
08.2012 - 12.2019
Receptionist - Girl Scouts of Gateway Council
07.2010 - 05.2012
Sales & Catering Coordinator/ Assistant - Wyndham Hotel
11.2007 - 07.2010
Administrative Assistant - Tempforce
08.1997 - 08.2002
Lead Guest Relations Representative - Sheraton Gateway Hotel
05.1994 - 07.1997
Flight Service Manager/Flight Operation - Continental Airlines
05.1987 - 01.1994
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