Summary
Overview
Work History
Education
Skills
Timeline
Server
Telitha Smith

Telitha Smith

Killeen,TX

Summary

Motivated managerwith engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

19
19
years of professional experience

Work History

Server/bartender CRS

Red Lobster
07.2017 - 05.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Assistant Manager

KFC
06.2011 - 03.2017
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Manager

Burger King
07.2004 - 03.2011
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.

Education

Diploma -

Oak Ridge High School
Oak Ridge, TN
06.1991

Skills

  • Table Bussing
  • Guest Engagement
  • Table Setting
  • Food Delivery
  • Food inspection
  • Order Management
  • Beverage Preparation
  • Daily specials memorization
  • Safe Food Handling
  • Supply Restocking
  • Food Running
  • Order delivery practices
  • Food safety practices
  • Bill computation
  • Front-of-house display creation
  • Service prioritization
  • Guest Relations Management
  • Food sales and promotion
  • Food and beverage pairings
  • Point of sale operation
  • Exceptional customer service
  • Ordering Procedures
  • High-volume dining
  • Quality Control
  • Cash Handling
  • Hospitality service expertise
  • Wine service
  • Suggestive Selling
  • Allergy awareness
  • Item promotion
  • Strong Work Ethic
  • Food spoilage prevention
  • Relationship Management
  • Guest Seating
  • Food safety understanding
  • Regulatory Compliance
  • Sales Techniques
  • Food station setup
  • Menu Memorization
  • Professional Appearance
  • Order Accuracy
  • Memory retention
  • Cleanliness standards
  • Warm and Friendly
  • Professionalism
  • Multitasking Abilities
  • Excellent Communication
  • Cool Under Pressure
  • Goal Setting
  • Adaptability and Flexibility
  • Ability to Lift 30 Pounds
  • Reliability
  • Active Listening

Timeline

Server/bartender CRS

Red Lobster
07.2017 - 05.2023

Assistant Manager

KFC
06.2011 - 03.2017

Manager

Burger King
07.2004 - 03.2011

Diploma -

Oak Ridge High School

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Telitha Smith