TELIX REESE
Desoto,TX
Summary
Dedicated professional with a strong background in luxury retail. Known for exceptional customer service and deep product knowledge, contributing to brand loyalty and high sales metrics.
Overview
9
9
years of professional experience
Work History
Client Advisor
GUCCI
Dallas, TX
02.2018 - Current
- Brand ambassador providing exceptional customer service to clients by deeply understanding Gucci products and heritage, creating a luxury shopping experience, achieving sales goals, and building lasting relationships all while promoting the brand philosophy and values through personalized touch
- Joined the distinguished “GG Club” (Gucci's Organization for Top CA's) in 2019 by generating over 2.5 to 3 million in total sales each year, achieving all KPIs including retention, cross sales, UPT, AVT, and digital sales
- Presented the opportunity of attending Milan Fashion Week for a Brand Experience with my top client and recognized for being Lead CA year 2023
- Attended charity events such as TWOxTWO, Dallas Spaces, Komen Dallas North Texas Race for the Cure and various art exhibits to promote the brand and explore new clientele
Campaign Manager
DEXYP
Dallas, TX
09.2017 - 01.2018
- Collaborated with digital suppliers to facilitate and grow client relationships
- Responsible for maintaining contractual obligations and supplier requirements
- Managed online advertising and marketing efforts that included Pay-Per Click/SEM and SEO programs, Print Directory Ads, and Online Directory Listings for 200+ clients
- Conducted digital consultations and strategy sessions to develop content that met SEO program objectives
- Point of contact for suppliers to ensure service level agreements, project timelines and commitments are kept
- Reviewed daily SLA reports and communicated with suppliers about any issues
- Performed initial and ongoing engagement with clients in conjunction with SEO Account Manager, Website Consultant, and the Social Media Team
Client Advisor
LOUIS VUITTON
Dallas, TX
09.2016 - 09.2017
- Researched and responded to Better Business Bureau complaints on behalf of Louis Vuitton North America, and responded to all written correspondence inquiries
- Executed a complete range of inquiries and requests including product availability and holds, transaction history, shipping/order status, fielding messages for store associates, store information or location, after sales service support, policies, and customer service issues
- Engaged with clients to develop long-term relationships, leveraging different client selling tools to foster Brand loyalty
- Maintained the highest degree of customer service by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations
Education
Bachelor of Science - Business Management
Grambling State University
12.2010
Skills
- Business Management
- Operations Management
- Account Management
- Product Knowledge
- Luxury Retail
- Marketing Strategies
- Luxury brand knowledge
- Customer relationship management
- Client engagement
Timeline
Client Advisor
GUCCI
02.2018 - Current
Campaign Manager
DEXYP
09.2017 - 01.2018
Client Advisor
LOUIS VUITTON
09.2016 - 09.2017
Bachelor of Science - Business Management
Grambling State University
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