Summary
Overview
Work History
Education
Skills
Timeline
Generic

Telkia Jennings

Birmingham

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience

Work History

Inquiry Analyst

Blue Cross and Blue Shield of Alabama
01.2013 - Current
  • Respond promptly to inquiries concerns and problems related to patient billing
  • Communicate effectively with customer service and provider office as needed
  • Request medical records for review while also training others on the request as well
  • Review and update Regular business, ITS Host and Blue Advantage claims while taking the appropriate and necessary action to have the claim paid or advise why claim cannot pay
  • Demonstrate thorough knowledge of UB 1500 electronic and hardcopy billing forms, formats, and filling requirements
  • Provide support on special projects while also assisting in the Worker’s Compensation Department
  • Utilize Burgess pricing system to verify hospital claims have paid correctly while also using the crystal report to pull the information for review.
  • Tri trained in Regular business, ITS host and ITS home

Proof Operator

Regions Bank
01.2002 - 01.2011
  • Process Various bank transactions on encoding machine; Balance and reconcile daily deposits and prepare items for batch processing
  • Coaches’ other operators on ways to increase productivity and decrease error ratio
  • Processed Annual Corporation Franchise Tax Report while inputting data into the Treasury Management System
  • Verified and processed State Wic checks by approving or rejecting by the information listed on the Wic voucher
  • Investigate and resolve teller and customer errors; Effectively prepare documentation explaining error outages
  • Help Supervisor issue out the work to employees, when complete make sure the work goes to the correct department for processing
  • Receives maximum bonus each quarter for no errors and top performer.

Customer Service Consultant

Kinko’s
01.1999 - 01.2002
  • Provided customer service, including anticipating customer needs, suggesting alternative and problem solving
  • Assisted in the training of center team members
  • Enhanced customer projects with new innovative ideas
  • Communicated with customers regarding project challenges
  • Ensured all appropriate leads are submitted to the Territory Rep
  • And Senior Customer Consultant
  • Performed multiple tasks at the same time, using automatic equipment capabilities
  • Performed daily closeout procedures on POS.

Claims Assistant

State Farm Insurance Company
05.1994 - 08.1994
  • Preparation of materials for traveling and training classes
  • Input data onto excel worksheet
  • Fax and filed paper work
  • Emailed completion information to Supervisor
  • Performed light typing occasionally.

Education

Bachelor of Science in Human Resource Management -

Virginia College
04.2025

Associate of Applied Science Degree in Human Resource Management -

Virginia College
01.2009

Skills

  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • MS Access
  • Lotus Notes
  • Internet Explorer
  • Type at 40 WPM
  • Windows 2021
  • 10 Key
  • Customer Service
  • Training
  • Faxing
  • Copying
  • Emailing

Timeline

Inquiry Analyst

Blue Cross and Blue Shield of Alabama
01.2013 - Current

Proof Operator

Regions Bank
01.2002 - 01.2011

Customer Service Consultant

Kinko’s
01.1999 - 01.2002

Claims Assistant

State Farm Insurance Company
05.1994 - 08.1994

Bachelor of Science in Human Resource Management -

Virginia College

Associate of Applied Science Degree in Human Resource Management -

Virginia College
Telkia Jennings