Telkia Jennings
Birmingham
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Inquiry Analyst
Blue Cross and Blue Shield of Alabama
01.2013 - Current
- Respond promptly to inquiries concerns and problems related to patient billing
- Communicate effectively with customer service and provider office as needed
- Request medical records for review while also training others on the request as well
- Review and update Regular business, ITS Host and Blue Advantage claims while taking the appropriate and necessary action to have the claim paid or advise why claim cannot pay
- Demonstrate thorough knowledge of UB 1500 electronic and hardcopy billing forms, formats, and filling requirements
- Provide support on special projects while also assisting in the Worker’s Compensation Department
- Utilize Burgess pricing system to verify hospital claims have paid correctly while also using the crystal report to pull the information for review.
- Tri trained in Regular business, ITS host and ITS home
Proof Operator
Regions Bank
01.2002 - 01.2011
- Process Various bank transactions on encoding machine; Balance and reconcile daily deposits and prepare items for batch processing
- Coaches’ other operators on ways to increase productivity and decrease error ratio
- Processed Annual Corporation Franchise Tax Report while inputting data into the Treasury Management System
- Verified and processed State Wic checks by approving or rejecting by the information listed on the Wic voucher
- Investigate and resolve teller and customer errors; Effectively prepare documentation explaining error outages
- Help Supervisor issue out the work to employees, when complete make sure the work goes to the correct department for processing
- Receives maximum bonus each quarter for no errors and top performer.
Customer Service Consultant
Kinko’s
01.1999 - 01.2002
- Provided customer service, including anticipating customer needs, suggesting alternative and problem solving
- Assisted in the training of center team members
- Enhanced customer projects with new innovative ideas
- Communicated with customers regarding project challenges
- Ensured all appropriate leads are submitted to the Territory Rep
- And Senior Customer Consultant
- Performed multiple tasks at the same time, using automatic equipment capabilities
- Performed daily closeout procedures on POS.
Claims Assistant
State Farm Insurance Company
05.1994 - 08.1994
- Preparation of materials for traveling and training classes
- Input data onto excel worksheet
- Fax and filed paper work
- Emailed completion information to Supervisor
- Performed light typing occasionally.
Education
Bachelor of Science in Human Resource Management -
Virginia College
04.2025
Associate of Applied Science Degree in Human Resource Management -
Virginia College
01.2009
Skills
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- MS Access
- Lotus Notes
- Internet Explorer
- Type at 40 WPM
- Windows 2021
- 10 Key
- Customer Service
- Training
- Faxing
- Copying
- Emailing
Timeline
Inquiry Analyst
Blue Cross and Blue Shield of Alabama
01.2013 - Current
Proof Operator
Regions Bank
01.2002 - 01.2011
Customer Service Consultant
Kinko’s
01.1999 - 01.2002
Claims Assistant
State Farm Insurance Company
05.1994 - 08.1994
Bachelor of Science in Human Resource Management -
Virginia College
Associate of Applied Science Degree in Human Resource Management -
Virginia College
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