Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Inquiry Analyst
Blue Cross and Blue Shield of Alabama
01.2013 - Current
Respond promptly to inquiries concerns and problems related to patient billing
Communicate effectively with customer service and provider office as needed
Request medical records for review while also training others on the request as well
Review and update Regular business, ITS Host and Blue Advantage claims while taking the appropriate and necessary action to have the claim paid or advise why claim cannot pay
Demonstrate thorough knowledge of UB 1500 electronic and hardcopy billing forms, formats, and filling requirements
Provide support on special projects while also assisting in the Worker’s Compensation Department
Utilize Burgess pricing system to verify hospital claims have paid correctly while also using the crystal report to pull the information for review.
Tri trained in Regular business, ITS host and ITS home
Proof Operator
Regions Bank
01.2002 - 01.2011
Process Various bank transactions on encoding machine; Balance and reconcile daily deposits and prepare items for batch processing
Coaches’ other operators on ways to increase productivity and decrease error ratio
Processed Annual Corporation Franchise Tax Report while inputting data into the Treasury Management System
Verified and processed State Wic checks by approving or rejecting by the information listed on the Wic voucher
Investigate and resolve teller and customer errors; Effectively prepare documentation explaining error outages
Help Supervisor issue out the work to employees, when complete make sure the work goes to the correct department for processing
Receives maximum bonus each quarter for no errors and top performer.
Customer Service Consultant
Kinko’s
01.1999 - 01.2002
Provided customer service, including anticipating customer needs, suggesting alternative and problem solving
Assisted in the training of center team members
Enhanced customer projects with new innovative ideas
Communicated with customers regarding project challenges
Ensured all appropriate leads are submitted to the Territory Rep
And Senior Customer Consultant
Performed multiple tasks at the same time, using automatic equipment capabilities
Performed daily closeout procedures on POS.
Claims Assistant
State Farm Insurance Company
05.1994 - 08.1994
Preparation of materials for traveling and training classes
Input data onto excel worksheet
Fax and filed paper work
Emailed completion information to Supervisor
Performed light typing occasionally.
Education
Bachelor of Science in Human Resource Management -
Virginia College
04.2025
Associate of Applied Science Degree in Human Resource Management -
Virginia College
01.2009
Skills
MS Word
MS Excel
MS PowerPoint
MS Outlook
MS Access
Lotus Notes
Internet Explorer
Type at 40 WPM
Windows 2021
10 Key
Customer Service
Training
Faxing
Copying
Emailing
Timeline
Inquiry Analyst
Blue Cross and Blue Shield of Alabama
01.2013 - Current
Proof Operator
Regions Bank
01.2002 - 01.2011
Customer Service Consultant
Kinko’s
01.1999 - 01.2002
Claims Assistant
State Farm Insurance Company
05.1994 - 08.1994
Bachelor of Science in Human Resource Management -
Virginia College
Associate of Applied Science Degree in Human Resource Management -
Virginia College
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