Tell Hand
Glennallen,AK
Summary
Driven by a results-focused approach, I enhanced team efficiency and customer satisfaction at Copper River Native Association through exceptional problem-solving and customer service skills. My ability to multitask and maintain attention to detail under pressure led to significant improvements in resource availability and infection control practices, showcasing my dedication to excellence and teamwork.
Overview
18
18
years of professional experience
Work History
Prevention Technician
Copper River Native Association
2018.04 - Current
- Identified gaps in existing resources available to students; collaborated with relevant departments in organization to address these needs proactively.
- Promoted a culture of continuous improvement within the Peer Education program by regularly sharing best practices with colleagues.
- Developed strong relationships with faculty members to effectively address student concerns related to academics or personal well-being.
- Actively participated in ongoing professional development training to enhance my teaching skills as a Peer Educator.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their department.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Server
Old Town Copper Center Inn
2018.04 - 2018.09
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Gulkana Village Brush Cutter
Rick Young
2017.05 - 2017.08
- Kept equipment clean and maintained in order to meet requirements.
- Used machinery with standardized approach to maximize quality of cuts.
- Contributed to a positive work environment by maintaining open communication with colleagues and supervisors.
- Safely Haul brush from site to fire pits.
- Work with brush cutters to clean up sites
- work on creating a 10 mile fire line for village
- Developed detailed timelines for all aspects of event planning, ensuring timely completion of tasks and milestones.
Teamster Driver for Houston Contracting
Erin Scheidt
2009.09 - 2014.12
- Increased vehicle life span by performing vehicle pre-trip inspections, during trips checking on vehicle loads.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Dishwasher
Caribou Resturant
2007.01 - 2007.03
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
No Degree - Welding
Alaska Vocational Technical Center
Seward, AK05.2007
High School Diploma -
Kenny Lake School
Kenny Lake05.2006
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Troubleshooting
- Routine Inspections
- Relationship Building
- Friendly, Positive Attitude
- Problem-Solving
- Flexible and Adaptable
- Critical Thinking
- Teamwork and Collaboration
Volenteer
I organized a meal every Christmas on Christmas day. Myself and other giving individuals gather on Christmas day and cook up brunch. We donate all food and time on this day. We have averaged about 100 people at each gathering the past two years.
I also have organized a Tee-Ball league this past summer. We have had up to 35 kids participating in practice. Also to build this league we had 3 separate fundraising events. Between the 3 events, we have raised 2 thousand dollars to buy the equipment needed for the league. I can work well with others and be a team player.
Timeline
Prevention Technician
Copper River Native Association
2018.04 - Current
Server
Old Town Copper Center Inn
2018.04 - 2018.09
Gulkana Village Brush Cutter
Rick Young
2017.05 - 2017.08
Teamster Driver for Houston Contracting
Erin Scheidt
2009.09 - 2014.12
Dishwasher
Caribou Resturant
2007.01 - 2007.03
No Degree - Welding
Alaska Vocational Technical Center
High School Diploma -
Kenny Lake School
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