Tellean Coleman

Payment Posting:

• Process and apply customer payments (checks, wire transfers, ACH, credit cards, etc.) into the accounting system from all bank accounts.
• Ensure accurate and timely posting of payments to the correct customer accounts.
• Verify banking and payment instructions to prevent fraud and errors.

Cash Reconciliation:

• Reconcile payments and cash transactions by ensuring that all entries are correctly posted to customer accounts.
• Investigate and resolve discrepancies in cash applications and assist in identifying reasons for short payments or overpayments.

Reporting & Analysis:

• Prepare weekly or monthly reports related to cash application activities.
• Assist with month-end and year-end closing processes by providing accurate cash application data

Maintain Documentation:

• Maintain accurate and complete records of transactions for audit and compliance purposes.
• Document all payment applications, customer correspondence, and issue resolutions.

Customer Service:

• Respond to customer inquiries regarding their accounts, payment status, or discrepancies.

Compliance:

• Assist with audits by providing necessary documentation and reports.

Collaboration:

• Work closely with the billing department and Project managers to address issues and resolve payment delays.

Accounts Receivable (AR) Inbox

• Review and categorize incoming emails (e.g., remittance advice, payment confirmations, invoice disputes, customer inquiries).
• Track unresolved issues and follow up until closure.

Vendor/Customer Setup & Registration

• Manage the end-to-end process of onboarding new vendors/customer, ensuring that all necessary paperwork, compliance documentation, and contracts are completed accurately and promptly.

• Process and apply customer payments (checks, ACH, wire transfers, credit cards) to invoices in the ERP system.
• Review remittance advice and ensure accurate application of payments to customer accounts.
• Research and resolve unapplied, unidentified, or misapplied cash.
• Reconcile customer accounts and maintain proper documentation for audit and reporting.
• Communicate with customers regarding payment details, missing remittances, or discrepancies.
• Collaborate with collections, billing, and AR teams to resolve issues with payments or invoices.
• Monitor and maintain AR inbox for remittance and payment-related communications.
• Generate reports to support month-end close and ensure accurate AR balances.
• Identify opportunities for process improvement to streamline cash application.

• Open, sort, and prepare incoming mail for lockbox processing.
• Accurately process customer payments (checks, money orders, electronic remittances).
• Match payments with remittance advice and account details.
• Perform data entry of payment amounts, account numbers, and customer information into the system.
• Balance and reconcile daily deposits to ensure accuracy.
• Research and resolve discrepancies in payments or remittance details.
• Communicate with internal teams (Cash Application, Accounts Receivable, Banking Partners) regarding payment issues.
• Maintain compliance with company policies, financial regulations, and security standards.
• Ensure all work is completed within established deadlines and service-level agreements