Tellina Crespo
Houston,Texas
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
14
14
years of professional experience
Work History
Dispatcher
Sals Resource Group
Dallas, Texas
01.2020 - 12.2023
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Assigned loads to drivers based on designated routes and driver location.
- Provided timely updates on order status and delivery times to customers and drivers.
- Communicated clearly and concisely to reduce errors and provide complete dispatch data.
- Worked closely with freight brokers to coordinate pickup and delivery times that met customer's needs.
- Assisted in resolving any discrepancies related to billing or delivery issues for customers.
Call Center Customer Service Representative
Power Finance of Texas
Houston, Texas
01.2018 - 12.2019
- Greeted customers, answered inquiries, and resolved customer complaints in a call center environment.
- Exhibited strong communication skills to effectively convey information to customers via phone or email.
- Maintained accurate records of customer interactions and transactions in the database system.
- Assisted other representatives when needed during peak times or emergencies.
- Made appropriate account corrections to resolve customer problems.
Patient Care Assistant
Baylor St. Lukes medical center
Houston, Texas
06.2016 - 12.2017
- Provided compassionate and attentive patient care, including assisting with activities of daily living such as bathing, dressing, grooming and toileting.
- Responded quickly and appropriately to emergency situations.
- Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes.
- Maintained chart and filed paperwork, facilitating clerical functions.
- Utilized medical equipment safely and correctly to provide comfort measures for the patient's well-being.
- Reported changes in patient condition immediately to the nurse supervisor or charge nurse.
- Performed hourly rounds and responded promptly to call lights.
- Performed phlebotomy duties such as drawing blood samples for laboratory testing.
- Adhered strictly to HIPAA regulations when dealing with confidential information.
- Utilized computer systems for charting patient data.
- Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Measured and recorded food and liquid intake and urinary and fecal output.
Team Lead
Walgreens
Houston, Texas
05.2010 - 01.2016
- Supervised the daily work of staff to ensure work prioritization and quality.
- Delegated tasks to team members according to project requirements and employee strengths.
- Investigated discrepancies between physical counts and system information as needed.
- Utilized computer software to track stock levels, deliveries, and orders.
- Generated reports summarizing daily activities related to receiving functions.
- Assisted management in setting sales goals for the team members and monitored progress towards those goals.
- Trained new staff members on cash register operations as well as store policies and procedures.
- Managed refunds and exchanges in accordance with store policy while maintaining a positive attitude towards customers.
- Performed inventory management tasks including stocking shelves, receiving shipments, restocking shelves, and ordering supplies when needed.
- Assisted with inputting patient and prescription information to produce labels and aid in prescription filling process.
- Processed insurance claims accurately and efficiently.
Dental Office Receptionist
Signature Smiles
Houston, Texas
01.2014 - 03.2015
- Greeted patients warmly upon arrival and assisted them with check-in process.
- Utilized computer software programs to enter, update, and maintain patient information accurately.
- Handled sensitive information with discretion and maintained strict confidentiality at all times.
- Assisted with inventory control processes such as restocking supplies when needed.
- Performed clerical duties such as photocopying and scanning documents, organizing files and folders.
- Scheduled appointments and maintained and updated appointment calendars.
Education
High School Diploma -
Northside High
05.2010
Skills
- Updating Logs
- Delegating Work
- Processing Orders
- Order Fulfillment
- Refund Processing
- Technical Support
- Accounts payable
Personal Information
Title: Customer Service Representative
Timeline
Dispatcher
Sals Resource Group
01.2020 - 12.2023
Call Center Customer Service Representative
Power Finance of Texas
01.2018 - 12.2019
Patient Care Assistant
Baylor St. Lukes medical center
06.2016 - 12.2017
Dental Office Receptionist
Signature Smiles
01.2014 - 03.2015
Team Lead
Walgreens
05.2010 - 01.2016
High School Diploma -
Northside High
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