Telly Avila
Katy,TX
Summary
Multi-talented and visionary leader with 15+ years of experience in logistics/supply management, personnel leadership, information technology, knowledge transfer, and sales performance across diverse teams and industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mail Processing Clerk
United States Postal Service, USPS
04.2023 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
Seasonal Worker
Amazon
12.2021 - 03.2023
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
Arena Operations Manager
BARCLAYS CENTER
01.2021 - 03.2023
- Arena Operations is responsible for all aspects of facility maintenance by ensuring that all building equipment and systems are maintained and working properly
- Technical problem solving, customer service, and collaboration to ensure that personnel throughout the organization.
Help Desk (Level I) Clerk
NEW YORK STATE DEPARTMENT OF MOTOR VEHICLES
01.2016 - 01.2020
- Responded to user inquiries, assessed problems with information technology (IT) equipment and applications, and resolved these issues for users
- Interfaced with other IT department personnel to aid on tasks that are outside the scope of knowledge or expertise
- Balanced creative and technical problem solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the needed software and resources.
Human Resources Specialist
U.S. ARMY RESERVES
01.2010 - 01.2018
- Human Resources Specialist does the administrative work of the Human Resources department in the Army
- HR Specialist, includes annual evaluation details processing, coordination of requests, as well as responding to inquiries of evaluations when one party does not agree with performance grade.
Manager
FOOTLOCKER
01.2012 - 01.2014
- Developed store strategies to raise customer pool, expand traffic, and optimize profitability
- Met or exceeded sales goals by training, motivating, mentoring, and providing feedback to store staff
- Ensured availability of merchandise and services by approving contracts and maintaining inventories.
Infantry Team Leader/Organizational Director
U.S. ARMY
01.2005 - 01.2010
- Led, directed, and managed an infantry rifle/fire team
- Provided oversight for the welfare, fitness, morale, and discipline of five soldiers
- Instructed team personnel in all areas of training, equipment maintenance/accountability, and supply.
Education
Associate of Applied Science - Medical Imaging
TOURO COLLEGE
New York, NY05.2025
Skills
- Retail Sales
- Business and Technical Acumen
- Strategic Director
- Logistics /Inventory Management
- Operational Focus
- Enterprise Marketing
- Customer Service
- Team Leadership and Development
- Complex Problem Solving
Certification
- Network Security Administrator
- Installing and configuring Windows Server
- Administering Windows Server 2012
- Configuring Advanced Windows server 2012
- CISSP
- CompTIA Network +
- Security +
- CompTIA A+
- OSHA 10
- OSHA 30
- HAZMAT
Personal Information
Title: LOGISTICS/INVENTORY SPECIALIST
Languages
Spanish
Professional Working
Timeline
Mail Processing Clerk
United States Postal Service, USPS
04.2023 - Current
Seasonal Worker
Amazon
12.2021 - 03.2023
Arena Operations Manager
BARCLAYS CENTER
01.2021 - 03.2023
Help Desk (Level I) Clerk
NEW YORK STATE DEPARTMENT OF MOTOR VEHICLES
01.2016 - 01.2020
Manager
FOOTLOCKER
01.2012 - 01.2014
Human Resources Specialist
U.S. ARMY RESERVES
01.2010 - 01.2018
Infantry Team Leader/Organizational Director
U.S. ARMY
01.2005 - 01.2010
Associate of Applied Science - Medical Imaging
TOURO COLLEGE
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