Telly Connally Jr.
Newnan,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Shipping and Receiving Clerk
Ply Gem
Newnan, GA
06.2013 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Shipping Coordinator
DHL
Union City, GA
10.2017 - 08.2021
- Managed shipping documents to ensure accuracy and compliance with applicable regulations.
- Maintained communication with vendors regarding delivery schedules, product availability, and order status.
- Prepared bills of lading for outgoing freight shipments according to established guidelines.
- Coordinated deliveries based on customer requirements while optimizing cost savings opportunities.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Performed regular cycle counts of inventory stored in warehouse locations.
Customer Service Representative
Material In Motion
Fairburn, GA
09.2021 - 12.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Operated computers to access information related to shipping activities.
Education
High School Diploma -
Newnan High School
Newnan, GA05-2013
Skills
- Teamwork and Cooperation
- Attention to Detail
- Self-Motivated and Independent
- Punctual and Reliable
- Effective Communication
- Paperwork Processing
- Data Collection
- Account Updating
- Inbound and Outbound Calling
- Data Entry
- Computer Proficiency
- Proofreading
- Problem-Solving Abilities
- Clerical Support
Timeline
Customer Service Representative
Material In Motion
09.2021 - 12.2023
Shipping Coordinator
DHL
10.2017 - 08.2021
Shipping and Receiving Clerk
Ply Gem
06.2013 - 10.2017
High School Diploma -
Newnan High School