Summary
Overview
Work History
Education
Skills
Timeline
Generic

Telma Fernandes

Swansea,MA

Summary

Administrative Assistant with 5 years of experience in high-pressure settings. Achieved a 20% increase in efficiency by optimizing administrative workflows. Expertise in data management, scheduling, and logistical support. Known for strong adaptability and ability to learn new skills rapidly. Experienced in fast-paced environments and adaptable to last-minute changes. Dedicated and adaptable professional with a proactive attitude. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

CNA

Clifton Rehabiliative Nursing
Somerset, Massachusetts
03.2025 - Current
  • Assisted patients with daily living activities and personal hygiene.
  • Collaborated with nursing staff to implement care plans.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Monitored food intake and output as directed by nursing staff.
  • Transported residents within the facility as needed.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents in preparing for activities and social programs.

on-site Administrator

Employment 2000corp
Fall River, Massachusetts
06.2015 - 03.2020
  • Assisted in training new staff on site protocols and systems.
  • Maintained site documentation and updated records regularly.
  • Supported project management by scheduling meetings and tracking progress.
  • Administered and retained new hire paperwork to guarantee employees followed company policies and used proper company documentation.
  • Managed employee records and maintained confidentiality of sensitive information.
  • Responded to employee inquiries regarding policies and benefits promptly.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
  • Initialized background checks for potential new hires.
  • Organized and attended hiring events and participated in job fairs to network with potential candidates.
  • Updated HR databases with employee changes in position, salary, and personal information.
  • Facilitated new hire orientations and employee training sessions.

Customer Service Representative

Blount Fine Foods
Fall River, MA
05.2012 - 06.2015
  • Assisted customers with inquiries and product information efficiently.
  • Processed orders and managed customer accounts using CRM software.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with team members to streamline service processes and improve satisfaction.
  • Provided feedback to management on recurring issues for process improvements.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

GED -

BCC
Fall River, MA
04-2010

Skills

  • CRM software
  • Customer relationship management
  • Employee training
  • Problem solving
  • Documentation management
  • Attention to detail
  • High-energy attitude
  • Organizational skills
  • Calm under pressure
  • Dependable and responsible
  • Data entry
  • Work well under pressure
  • Bilingual in Portuguese and Spanish
  • Bilingual writing
  • MS Office Suite (Word, Excel, PowerPoint

Timeline

CNA

Clifton Rehabiliative Nursing
03.2025 - Current

on-site Administrator

Employment 2000corp
06.2015 - 03.2020

Customer Service Representative

Blount Fine Foods
05.2012 - 06.2015

GED -

BCC

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