Summary
Overview
Work History
Education
Skills
Timeline
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Telma Shiflett Croston

Huttonsville,WVV

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With 10 years of experience working in the Aged and Disabled Waiver.

Overview

13
13
years of professional experience

Work History

Registered Nurse Supervisor

Professional Case Services
Elkins, WV
08.2019 - 05.2024
  • Managed and supervised personal attendant and nurses.
  • Provided guidance, support and professional development to nurses and staff.
  • Performed assessments and created a Personal Attendant Log.
  • Reviewed charts to make sure all documentation was in the chart.
  • Performed training for new personal attendants.
  • Started referral process for new applicants. Included assisting with follow ups for applicant process.
  • Attended monthly Provider Meetings and Quarterly Meetings.

Case Manager

Quality Care Management
Elkins, WV
08.2014 - 08.2019
  • Assessed members' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between members, families, caregivers, social services and other agencies to ensure member's needs were met.
  • Provided crisis intervention support for members in emergency situations.
  • Conducted home visits to assess the safety of living environments for members.
  • Counseled members on available resources within the community that could help meet their needs.
  • Monitored member through regular follow-up contacts.

Registered Nurse

Elkins Rehabilitation and Care Center
Elkins, WV
12.2010 - 01.2014
  • Provided patient care for patients in a long term facility.
  • Assessed, planned, implemented and evaluated nursing care.
  • Administered medications and treatments according to physician orders.
  • Maintained a safe environment for all patients by adhering to infection control policies and procedures.
  • Provided emotional support and comfort to families during difficult times.
  • Assisted physicians during examinations.
  • Monitored and managed various treatment and care interventions.
  • Administered medications, tracked dosages and documented patient conditions.

Education

Bachelor of Science - Nursing

West Virginia Wesleyan College
Buckhannon, WV

Skills

  • Staff Scheduling
  • Case Reviews
  • Decision-Making
  • Time Management
  • Dependable
  • Service Plan Development
  • Member Assessments
  • Planning and scheduling
  • Chart Audits
  • Crisis Management
  • Conflict Resolution
  • Community Resources

Timeline

Registered Nurse Supervisor

Professional Case Services
08.2019 - 05.2024

Case Manager

Quality Care Management
08.2014 - 08.2019

Registered Nurse

Elkins Rehabilitation and Care Center
12.2010 - 01.2014

Bachelor of Science - Nursing

West Virginia Wesleyan College

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Telma Shiflett Croston