Summary
Overview
Work History
Education
Skills
Timeline
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Telmesha Thomas

Fernandina Beach,USA

Summary

Dedicated and passionate professional with a strong work ethic and eagerness to embrace new challenges. Recognized for punctuality, flexibility, and an unwavering drive for success, consistently striving to exceed expectations. Committed to positively contributing to team dynamics and organizational goals, ready to bring valuable skills and insights to a new role. Open to relocation and authorized to work in the U.S. for any employer, poised to make a significant impact within a forward-thinking company.

Overview

9
9
years of professional experience

Work History

Patient Care Specialist

Millennium Physician Group
08.2022 - Current
  • Greeted and checked in patients, ensuring a warm and welcoming environment
  • Scheduled appointments for patients, efficiently managing the appointment calendar
  • Answered phone calls and responded to inquiries from patients, providing accurate information and excellent customer service
  • Verified insurance coverage and obtained necessary authorizations for patient visits
  • Maintained patient records by accurately updating personal information, medical history, and treatment plans
  • Managed patient flow by coordinating with healthcare providers to ensure timely appointments and minimize wait times
  • Assisted in billing processes by collecting co-pays, deductibles, and outstanding balances from patients
  • Collaborated with medical staff to coordinate referrals to specialists or other healthcare facilities as needed
  • Provided administrative support such as filing documents, organizing paperwork, and maintaining office supplies inventory
  • Ensured compliance with HIPAA regulations by handling confidential patient information with utmost confidentiality
  • Resolved patient concerns or complaints promptly and effectively to ensure high levels of satisfaction
  • Contributed to team efforts by participating in staff meetings, training sessions, and quality improvement initiatives
  • Managed a large volume of medical records while maintaining attention-to-detail
  • Collaborated with healthcare providers to ensure accurate documentation of procedures and diagnoses
  • Assisted in the resolution of coding-related billing disputes or audits

Lead Customer Service Associate

Speedway LLC
08.2020 - 06.2023
  • Meeting and exceeding customer expectations on every visit
  • Always exhibits EXCEPTIONAL customer service
  • Maintaining a clean, safe environment to ensure the store is presentable
  • Food preparation including making one of our customer-favorites....coffee!
  • Ensuring proper preparation, presentation, and freshness of all foodservice products
  • Ability to follow proper health code guidelines
  • Ability to be a brand ambassador and continue to develop our evolving food program!
  • Cash handling, fuel transactions, and consistently promoting the Speedy Rewards loyalty program
  • Checking in inventory from vendors
  • Inputting invoices
  • Counting product and ensuring inventory and merchandise is correctly controlled
  • Stocking and organizing merchandise
  • Making sure sales floor merchandise is stocked and in date
  • Receiving weekly inventory
  • General cleaning
  • Training new employees
  • Operated the cash drawer
  • Upheld a high standard of customer service
  • Performs official money count every Now and then... As needed
  • Manage daily reports of transactions
  • Resolved customer information and complaints
  • Assisted customers with a warm and professional attitude
  • Responsible for cashier duties

Lead Sales Associate

Beall's Outlet
10.2021 - 08.2022
  • Customer service
  • Operating cash registers
  • Receiving and counting inventory
  • Tagging and placing merchandise
  • Assisting store manager with safe counts/money management

Pm Utility Cleaner/Front Desk Fitness Attendant

Omni Hotels
10.2016 - 12.2019
  • Maintaining the cleanliness and upkeep of the member's fitness center.
  • As well as attending the front desk.
  • Checking members in and out of fitness, answering phones, scheduling fitness/tennis classes, processing payments for fitness memberships.
  • Service men's and women's locker room ensuring they remain neat and clean at all times.
  • Ensure all entrances are always neat and clean free of debris.
  • Ensure the Lobby, water coolers, tv's, mirrors, and exercise equipment is always very well maintained. Clean neat and sanitized.
  • Ensure that the hotel, guests, and associates are maintained in a safe and secure environment.
  • Report any maintenance issues or any concerns.

Sales Associate/Key Holder

Dollar General
01.2019 - 10.2019
  • Promote excellent customer service, build enduring relationships with customers while going above and beyond to exceed their expectations.
  • Perform opening and closing procedures following Dollar General set standards; ensure Company's policy and procedures regarding time and attendance are adhered to.
  • Completing start/end of day paperwork, count registers and safe.
  • Supervising the sales associate and stocker to ensure company policies and all safety procedures were successful and well executed.
  • Receiving and checking floor stock
  • Providing assistance in merchandising, floor moves, display maintenance, and resets.
  • Performing and assisting with housekeeping functions, as well as assisting with setting up sales.
  • Complete all sales transactions correctly and efficiently and ensure cash and media accountabilities are properly maintained at POS registers.
  • Achieve and maintain measurable goals, such as UPT (units per transaction), SPH(sales per hour), and ADT (average dollar per transaction).
  • Maintain accurate knowledge of products, merchandising standards, and other areas of customer service.

Education

Associate's degree - Medical Billing & Coding

Ultimate Medical Academy
Tampa, FL
08.2025

Skills

  • Professional phone communication
  • Proficient in medical billing processes
  • Proficient in EMR software
  • Customer service expertise
  • Medical coding expertise
  • Proficient in managing medical office tasks
  • Office management skills
  • Proficient in Microsoft Outlook
  • Experienced in medical terminology usage
  • Proficient typing skills
  • Direct patient support
  • Front office coordination
  • Proficient in medical records administration
  • Proficient in Microsoft Word
  • Extensive leadership experience
  • Operational oversight skills
  • Insurance claims processing
  • Proficient in EHR software
  • English
  • Strong interpersonal communication abilities
  • HIPAA compliance expertise
  • Detail-oriented data processing
  • Proficient in ICD-10 classification
  • Strong organizational abilities
  • Comprehensive care plan creation
  • Quality assurance initiatives
  • Commitment to continuous learning
  • Composed in high-pressure situations
  • Strategic issue analysis
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • HIPAA compliance
  • Meticulous attention to detail
  • Adaptability and flexibility
  • Self motivation
  • Patient relationship building
  • Responding to emergencies
  • Patient management
  • Decision-making
  • Verbal and written communication
  • Active listening
  • Bedside manner
  • Reliability
  • Professionalism
  • Strong relationship-building abilities

Timeline

Patient Care Specialist

Millennium Physician Group
08.2022 - Current

Lead Sales Associate

Beall's Outlet
10.2021 - 08.2022

Lead Customer Service Associate

Speedway LLC
08.2020 - 06.2023

Sales Associate/Key Holder

Dollar General
01.2019 - 10.2019

Pm Utility Cleaner/Front Desk Fitness Attendant

Omni Hotels
10.2016 - 12.2019

Associate's degree - Medical Billing & Coding

Ultimate Medical Academy

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Telmesha Thomas