TELMON CLARK
Decatur,GA
Summary
Highly organized, resourceful, and accomplished administrative professional with 5+ years of customer service experience. Considered by management and peers as highly creative, results-oriented, and solution focused. Team Building, Motivational, Strategic Planning, Leadership skills, Interpersonal skills, and the ability to effectively communicate with all levels of the business/organization.
Overview
24
24
years of professional experience
Work History
Bankruptcy Specialist
Purchasing Power
09.2022 - Current
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Answered telephone calls and email messages within 72-hour period.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Communicated pertinent information to clients via phone, email, and mail.
- Researched statutes, decisions, legal articles, and codes.
- Revised and finalized letters, briefs, and memos.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Followed policies, procedures, continuous quality improvement objectives and safety and environmental practices to promote workplace efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
Deficiency Collections Specialist
US Auto Sales
05.2021 - Current
- Manage assigned portfolio, keeping current on follow-up communication
- Within assigned portfolio, responsible for tracking deficiency balance on charge off accounts
- Negotiate settlement offers and or payment plans according to charge off
- Receive inbound calls on delinquent accounts and insurance claims
- Receive and post payment to client accounts
- Advise and follow-up with clients on unpaid accounts
- Documents all collection actions taken
- Send email to credit bureaus and other financial institutions
- Completes required reports, records and other documentation as required
- Manage Indian team on auto sales
- Research documents for buy back and auto sales of vehicles
- Send requested files to Auto Vest
- Plaza and First Financial for purchase of portfolio
- Training development
- Accounts payable
- Investigate insurance claims
Bankruptcy Specialist
US Auto Sales
05.2021 - Current
- Review bankruptcy plans and evaluate new bankruptcy accounts
- Managed reaffirmation agreement and proof of claims paperwork
- Handle all voluntary surrender requests
- Respond to debtor inquiries by telephone and email
- Assign vehicle out for repossession and mail letters certified mail
- Update account status once vehicle has been repossessed
- Answer bankruptcy-related questions by telephone and e-mail
- Maintain bankruptcy plan and proof of claims
- Address legal actions through attorney networks
Fraud Claims Crime Specialist II
Wells Fargo
08.2019 - 05.2021
- Detect and understand pattern of Fraud
- Develop skills in time management, diligence, quality assurance, and problem-solving
- Detect and minimize potential losses, originating from fraudulent and improper use of Credit/Debit Cards
- Ensure case work is documented appropriately in appropriately in all applicable systems
- Monitor account activities for account takeover and/or identity theft
- Respond to inquiries from members, internal staff, and/or external parties
- Ensure compliance with Regulations E and Z while working fraud claims
- Prepare reports and assists management in identifying ways to reduce fraud
- Will take customer calls of inquire related to the fraud process
Lead Coordinator
US Health Works
02.2000 - 12.2018
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Entered data, generated reports, and produced tracking documents.
- Used job-related software to draft and finalize written correspondence and documentation.
Education
Bachelor of Arts - Criminal Justice
Saint Leo University
Duluth, GASkills
- Research
- Attention to detail
- Problem solving
- Negotiate
- Accounts Receivable
- Bankruptcy
- Pacer
- Microsoft office & Word
- Unapplied Cash reports
- Monitor account
- Collections
- Claims
- Adobe
- Excel
- Customer service
- Trustworthiness
- Tila
- Fraud Investigation
- TLC
- Debt Sales
- Managed Care
- Prior Authorization Processing
- Insurance Terminology
- Database Management
- Data Verification
- Insurance Plan Verification
- Workflow Development
- Work Monitoring
- Fraud Detection
- Legal Standards
- Payment Scheduling and Collection
Timeline
Bankruptcy Specialist
Purchasing Power
09.2022 - Current
Deficiency Collections Specialist
US Auto Sales
05.2021 - Current
Bankruptcy Specialist
US Auto Sales
05.2021 - Current
Fraud Claims Crime Specialist II
Wells Fargo
08.2019 - 05.2021
Lead Coordinator
US Health Works
02.2000 - 12.2018
Bachelor of Arts - Criminal Justice
Saint Leo University
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